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Overall quality of telephone support |
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Overall quality of Remote Support? |
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Overall quality of On Site (RE) Support? |
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Knowledge and professionalism of the help desk support staff? |
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Knowledge and professionalism of on and off-site support engineers? |
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Communication and follow-up on problem resolution? |
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The ability of help desk to diagnose and solve your problem? |
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Time require resolving your problem? |
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