SHOWTIME Customer Satisfaction

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* Which source of information do you currently rely on first to learn about what’s on SHOWTIME?

Advertisements / trailers on Showtime channels

SHOWTIME website www.showtimearabia.com home page

SHOWGUIDE Online Schedule

SHOWGUIDE Weekly Highlights

SHOWGUIDE Electronic Programme Guide (EPG) *Available on SHOWTIME authorized decoders

SHOWGUIDE Magazine

SHOWTIME Emails

Information button on your remote control

Channel listings in newspapers / magazines

Flipping through the channels

Friends/ Other Family members

* Which alternative source of information do you rely on to learn about what’s on SHOWTIME?

* Which other source of information did you use in the past and stopped?

* Why did you stop?

Please give your overall rating for each service you are currently using or have used in the past three months.

* How often do you use the SHOWGUIDE EPG?

* What do you mainly use the SHOWGUIDE EPG for?

See what’s on now in a particular genre of your choice

Check to see what’s on a specific channel

Check a programme synopsis

Set a reminder* (*available on select decoders)

* Did you know that the SHOWGUIDE EPG is available in Arabic?

Yes

No

* Which version of the SHOWGUIDE EPG do you use?

English only

Arabic only

English & Arabic

* Why do you use the above selected version?

* How often do you log on to the SHOWTIME website?

* What do you mainly use the website for? (tick as many as appropriate)

Check out this month’s program highlights

Visit SHOWGUIDE Online, our online tv guide

Check out what is showing on SHOWCINEMA

Order SHOWCINEMA movies or events

Find our contact details

Find out more about SHOWTIME

* Have you registered your online account through the website customer login section?

Yes

No

* If no – Why?

* If yes, which features do you currently use:

Change contact details

Change payment details

Pay outstanding amounts

Order SHOWCINEMA

Add funds to SHOWCINEMA account

Renew your contract

Upgrade your package

Add a 2nd subscription

View your invoice(s)

* When you order SHOWCINEMA, what’s your preferred method of ordering?

Via SMS

By calling a Customer Care representative

Website / Online

IVR (automated telephone service)

* Please provide any additional comments / suggestions about SHOWTIME value-added services….