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  1. Surveys
  2. 2008
  3. February
  4. S
  5. SHOWBOX - Survey
 

On behalf of Showtime, we would like to invite you to answer a few questions regarding your SHOWBOX. In order to further develop the SHOWBOX features to best suit our customers, we need your help in understanding how you and your household use your SHOWBOX.



Your input is invaluable to us, and is essential in helping us enhance your service experience. Your input is absolutely confidential.
 
 

Which source of information do you use the most often to learn about what's on SHOWTIME? (select up to 3)
 
SHOWTIME website (schedule and hightlights)
 
SHOWGUIDE Electronic Programme Guide
 
Advertisements / trailers on SHOWTIME channels
 
SHOWGUIDE Magazine
 
Information (i) button on your remote control
 
Channel listings in newspapers / magazines
 
Flicking through the channels
 
Friends / Other family members
 
Other
 

 
 
** For those who selected SHOWGUIDE Electronic Programme Guide (EPG) **
Which language is your EPG set to?
 
English
 
Arabic
 
 

Who in your household uses the recording features?
 
You
 
Your husband / wife / partner
 
Children
 
All of the above
 
Other
 
 
 

Which recording features are used most often in your household?
 
Pressing 'rec' while watching TV
 
Pressing 'rec' while in SHOWGUIDE EPG and selecting your programme in advance of it being shown (i.e. planning your recordings)
 
'Time-Based Recordings' through your SHOWBOX menu
 
All of the above
 
 

Do you use the recording feature on?
Primary / Main TV Second room Both
 
 
Which channels do you / your household record the most?
SHOWTIME Movie channels
Daily 4-6 x per week 2-3 x per week Once a week 2-3 x per month Monthly Rarely
 
 

SHOWTIME Sports channels
Daily 4-6 x per week 2-3 x per week Once a week 2-3 x per month Monthly Rarely
 
 

SHOWTIME Series channels
Daily 4-6 x per week 2-3 x per week Once a week 2-3 x per month Monthly Rarely
 
 

Kids & Documentary channels
Daily 4-6 x per week 2-3 x per week Once a week 2-3 x per month Monthly Rarely
 
 

MBC channels
Daily 4-6 x per week 2-3 x per week Once a week 2-3 x per month Monthly Rarely
 
 

Al Jazeera channels
Daily 4-6 x per week 2-3 x per week Once a week 2-3 x per month Monthly Rarely
 
 

Other FTA channels
Daily 4-6 x per week 2-3 x per week Once a week 2-3 x per month Monthly Rarely
 
 
 
Which programmes do you record regularly?
 
Series
 
Sports
 
Kids
 
Documentaries
 
Other (Specify)
 

 
 

Do you record all the episodes in a series?
Yes No Sometimes
 
 

How do you go about ensuring you record all the episodes in a series?
 
Pressing ‘rec’ on a weekly basis
 
Time-based recording
 
Other (specify)
 

 
 

How do you go about watching your series recordings?
 
Watch them one by one each week
 
Record to watch at a convenient time
 
Watch same time each week
 
 
Ask Question if customer indicated he records Sports
How do you select which sports programme(s) you record?
 
By type of sport
 
Favourite team

 
 
Do you use the following features?
TV Guide button
Always Sometimes Never
 
 

SHOWBOX Menu
Always Sometimes Never
 
 

SHOW ON DEMAND Playlist
Always Sometimes Never
 
 

SHOW Playlist
Always Sometimes Never
 
 

Pause
Always Sometimes Never
 
 

Rewind
Always Sometimes Never
 
 

Fast Forward
Always Sometimes Never
 
 

Bookmark
Always Sometimes Never
 
 

SlowMo (Slow Motion)
Always Sometimes Never
 
 

Status Bar
Always Sometimes Never
 
 

Are you aware that widescreen is available on select movie and most of our sports programmes?
Yes No
 
 

Are you watching the programme(s) on widescreen?
Always Sometimes Never
 
 
Please give your overall rating from 1 (not satisfactory) to 10 (high satisfaction) for the following features:
Recording
1 2 3 4 5 6 7 8 9 10
 
 

Playback
1 2 3 4 5 6 7 8 9 10
 
 

SHOWGUIDE EPG schedules
1 2 3 4 5 6 7 8 9 10
 
 

SHOWGUIDE EPG English Synopsis
1 2 3 4 5 6 7 8 9 10
 
 

SHOWGUIDE EPG Arabic Synopses
1 2 3 4 5 6 7 8 9 10
 
 
Customer Profiles
Gender (Agent to specify)
 
Male
 
Female
 
 

Country of Residence (Agent to specify)
 
 

Nationality
 
 

Age Range
15-24 25-34 35-44 45+
 
 

Household Type
Single Married Married with Kids
 
Please contact [email protected] if you have any questions regarding this survey.
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