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  2. 2010
  3. December
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  5. Shift Work
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Dear Madam/Sir,

I am a postgraduate student of University of Moratuwa, engaged in a research study on “A Study on the Effects of Shift Work Structures to IT Professionals in Sri Lankan Software Companies” as a partial fulfillment of the Master of Business Administration (MBA) degree program. This questionnaire is a part of my research study. I would really appreciate if you could spend few minutes of your precious time to fill this questionnaire.

Information in this questionnaire will remain completely confidential and be used solely for the academic purposes. Further, I am not requesting you to provide your name, company name etc, as I want to assure your anonymity.

Thanking You,
Chandana De Silva

*** PLEASE ANSWER ALL THREE SECTIONS OF THE QUESTIONNAIRE & CLICK THE FINISH BUTTON TO SAVE YOUR ANSWERS***
 
 
 
* 1. What type of working hours covered by your company?
 
0800-2200 X 5
 
0800-2200 X 7
 
24 X 5
 
24 X 7
 
Other
 
 
 
 
* 2. What type of shift structure used at your company to cover the full working hours during the weekdays?
 
Morning (8-17), Evening (14-22), Over Night (21-9)
 
Morning (8-17), Evening (14-22), Over Night On-call (21-9)
 
Morning (8-17), Evening (14-22)
 
Morning (8-17), Evening & Over Night On-call (17-8)
 
Day (8-20), Night (20-8)
 
Evening (14-22), Over Night (21-9)
 
Other
 
 
 
 
* 3. What type of shift structure used at your company to cover the full working hours during the week ends?
 
No week end rosters
 
24H On-call
 
Morning (8-17), Evening (14-22), Over Night (21-9)
 
Morning (8-17), Evening (14-22), Over Night on-call ((21-9)
 
Morning (8-17), Evening (14-22)
 
Day (8-20), Night (20-8)
 
Evening (14-22), Over Night (21-9)
 
Other
 
 
 
 
* 4. We get a shift rotation from one shift to another in the pattern of:
 
Weekly
 
2 weeks
 
Monthly
 
No such pattern
 
Other
 
 
 
 
* 5. What is the role or the specific field that you are involved as a shift worker in your company?
 
1st line customer support
 
2nd line technical customer support
 
3rd line support from development level
 
System Administration
 
Management
 
Other
 
 
 
Please select the most appropriate answer from Strongly Disagree, Disagree, Undecided, Agree, and Strongly Agree for the below questions.


Strongly Disagree Disagree Undecided Agree Strongly Agree
* 6. I get one day off just after an overnight shift:
* 7. I get adequate rest time after all the other shifts (overnight, evening, etc):
* 8. Company pays the necessary additional allowances for the shift works:
* 9. I am satisfied with the additional allowance allocated for the shift work:
* 10. It is alright for me to work on Sri Lankan holidays:
* 11. I always get number of different things to do in a particular shift:
* 12. We have a very good process to handover the work from one shift to another:
* 13. Company has given a job description to all the team members:
* 14. All the team members have good understanding on their job role:
* 15. There is a supervisor or a team leader assigned to each and every employee to avoid any conflicts:
Strongly Disagree Disagree Undecided Agree Strongly Agree
* 16. I have flexibility to mutually interchange the shifts among the team members when there is a requirement:
* 17. I can easily get a leave as always there is a backup available for me:
* 18. Our company implemented shift work system to provide services to Global customer base:
* 19. Management has a good knowledge on shift work systems:
* 20. Management has good understanding on shift working staff:
* 21. Management pay special attention to fulfill facilities required for shift work:
* 22. Management considers on health of shift working staff:
* 23. There is a good health insurance policy for each shift working staff member:
* 24. I get good guidance, assistance from seniors to work in shift system:
* 25. I get good guidance, assistance from team members to work in shift system:
 
 
Please select the most appropriate answer from Strongly Disagree, Disagree, Undecided, Agree, and Strongly Agree for the below questions.


Strongly Disagree Disagree Undecided Agree Strongly Agree
* 26. When the management organize company events, they always consider shift working time frames to get shift staff also involved for the events:
* 27. I have selected a shift structural job because I am interested on that type of job:
* 28. There is a good career path available for me as a shift worker:
* 29. I will accept a normal 8-5 job if the management offer it to me instead of the shift system job:
* 30. My working capacity has not been reduced due to work in shift system
* 31. My problem solving capabilities have not been reduced due to work in shift system
* 32. My analytical skills have not been reduced due to work in shift system
* 33. I am happy and self satisfied with the work I do at office as a shift work staff member:
* 34. I have noticed in my appraisals that the management is satisfied with my performance as a shift system staff member:
* 35. Management consider the shift working staff also for the internal and external trainings:
Strongly Disagree Disagree Undecided Agree Strongly Agree
* 36. As a shift system staff member, I was able to participate all the training organized by the company:
* 37. I have built up a good official relationship with the management though I work on shift basis and not always coming to office on regular 8-5:
* 38. I have built up a good official relationship with the team members and other colleagues though I work on shift basis and not always coming to office on regular 8-5:
* 39. I always participate for the team outings though I work on shift basis:
* 40. I always participate for the social gatherings of office members though I work on shift basis:
* 41. I always attend to memorial occasions of office members or their relations though I work on shift basis:
* 42. Work on shift system has opened lot of career opportunities in current job for me:
* 43. Shift system has helped a lot for me to find time to continue higher studies:
* 44. Shift system has helped a lot for me to find time to interact with government offices to get their services:
* 45. Shift system has helped a lot for me to find time to get banking services:
* 46. Shift system has helped a lot for me to find time to complete my personal works:
* 47. I couldn’t meet my friends and relations regularly due to I work on shift system:
* 48. I couldn’t take part of the social events organize at my home city due to I work on shift system:
* 49. I couldn’t look after the children and the family 100% due to I work on shift system:
* 50. The time I spend with the children and the family has been reduced due to I work on shift system:
 
 
Please select the most appropriate answer from Strongly Disagree, Disagree, Undecided, Agree, and Strongly Agree for the below questions.


Strongly Disagree Disagree Undecided Agree Strongly Agree
* 51. I had to get medical consultancy more frequently than earlier after I started the shift system job:
* 52. I have got medication for blood pressure after I started the shift system job:
* 53. My cholesterol level has increased after I started the shift system job:
* 54. My blood sugar level has increased after I started the shift system job:
* 55. I get headaches frequently after I started the shift system job:
* 56. I have high stress level after I started the shift system job:
* 57. I have got wheeze after I started the shift system job:
* 58. I have got gastritis after I started the shift system job:
* 59. Shift work has affected to my food pattern as I couldn’t get normal three meals on time:
* 60. Shift work has affected to my sleeping pattern as I couldn’t sleep 6-8 hours between 10PM – 6AM:
Strongly Disagree Disagree Undecided Agree Strongly Agree
* 61. I couldn’t continue my hobbies due to I work on shift system:
* 62. I have got enough time for meals and tea breaks during the shift work:
* 63. There is a good rest room at office with all the facilities for shift working staff:
* 64. Management encourage me to take a break when I got stressed during the shift:
* 65. I go for a tea break with the team members to reduce the bad effects of the shift system:
* 66. I have a chat with friends to reduce the bad effects of the shift system:
* 67. I listen to music while working to relax and reduce the bad effects of the shift system:
* 68. I get consultancy from professionals on how to cope with the bad side of the shift system:
* 69. I undertake meditation programs to recover from the bad side of the shift system:
* 70. I have started smoking after I started the shift system job:
Strongly Disagree Disagree Undecided Agree Strongly Agree
* 71. I have started drinking alcohol after I started the shift system job:
* 72. I frequently become aggressive after I started the shift system job:
* 73. I plan my exercises schedule based on the shift roster publish at the beginning of the month:
* 74. I plan family outings based on the shift roster publish at the beginning of the month:
* 75. I plan social events with friends and relations based on the shift roster publish at the beginning of the month:
* 76. My family has good understanding on my shift system job:
 
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