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Surveys
2011
September
S
Shared Service Center Comments
Shared Service Center Comments
0%
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The transfer to the Shared Service Center has improved the speed of transaction processing?
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The shared service center results in less processing errors than performing the functions 'in-house'?
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The transfer to the Shared Service Center has been a cost effective move for your territory?
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The frequency and timeliness of communication between the SSC and the home territory is sufficient.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
There are no expectation gaps regarding the role to be performed by the SSC and the home territory.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Language differences has not caused any complications when communicating matters relating to the SSC.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Availability of resources at the SSC is sufficient to meet the needs of my territory.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
I would happily expand my territory's use of the SSC into other areas of transaction processing.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Overall, I am happy with the services provided by the SSC.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Please provide a brief summary of your thoughts as raised by the previous questions, adding some detail to illustrate the views given. Comments/Suggestions:
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