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  1. Surveys
  2. 2011
  3. August
  4. S
  5. servqual 2011
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Exit Survey »
 
 
DIRECTIONS:

At Kaizen Property Management (KPM) we are constantly trying to make your stay with us more pleasant.

This confidential 5min-survey deals with your opinion of KPM services, we appreciate your contribution!

We are mainly interested in knowing what your personal expectations are when renting a vacation home and how well we've matched your expectations (expec.).
 
 
How important are the following attributes to you? And how did KPM fulfill your expectations (expec.)?
very important important not so important KPM fulfilled expec. KPM partly fulfilled expec. KPM did not fulfill expec.
Villas are well located, ie. close to the beach, convenience stores and major highways
Villas are visually appealing & look better than in pictures
Villas are furnished as advertised
Appliances and materials are of good quality
Parking provided is safe and adequate
 
 
Which importance do you give/ how satisfied are you with KPM regarding the following:
very important important not so important KPM fulfilled expec. KPM partly fulfilled expec. KPM did not fulfill expec.
Villas are welcoming- "homy" and clean
Villas security is adequate
Neighborhood is safe
Villa contributed positively to your overall travel experience
 
 
Would you also please evaluate the importance and the degree to which we fulfilled your expectations in the following aspects:
(and you are now half-way done with the survey;)!)
very important important not so important KPM fulfilled expec. KPM partly fulfilled expec. KPM did not fulfill expec.
Proper information on the area and house is provided prior to arrival
Access code is delivered on time prior to arrival (*)
Wi-fi connection works well and is fast
Basic services function properly (ie. water heater, AC, electricity)
Receipts are sent to customers after each transaction
 
 
How important and how satisfied are you with the following?
very important important not so important KPM fulfilled expec. KPM partly fulfilled expec. KPM did not fulfill expec.
Response time for information and confirmations is adequate
Staff is easy to get a hold of and helps promptly
 
 
Concerning the staff, please tell us how important are the following points to you and how we've fulfilled your expectations:
very important important not so important KPM fulfilled expec. KPM partly fulfilled expec. KPM did not fulfill expec.
Customer feels safe in transactions with KPM
Staff is sufficiently autonomous to make quick decisions
Staff is polite and courteous ***
 
 
Thanks for staying tuned! Please rate how important are the following aspects to you and how did we match you expectations?
very important important not so important KPM fulfilled expec. KPM partly fulfilled expec. KPM did not fulfill expec.
Staff follows up to make sure that customers are having a pleasant stay
Cleaning staff's schedule is flexible (**)
Mediterranean Villas has convenient business hours
 
 
 
Any suggestions? We will be happy to hear them!
   
 
* For security reasons access code is sent only two-three days prior to arrival ** when hired for additional cleaning services *** Includes managers, contact staff and cleaning staff
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