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  5. Servqual - A study on Telecom Sector
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Name
   
 
 
 
Email Address
   
 
 
 
Mobile No.
   
 
 
 
Gender
 
Male
 
Female
 
 
 
Age Group
 
18-25
 
26-35
 
36-45
 
46 and above
 
 
 
What is your education qualification?
 
Post graduate
 
Under graduate
 
Higher secondary
 
Other
 
 
 
 
What is your proffesion?
 
Businessman
 
Salaried
 
Professional
 
Student
 
Other
 
 
 
 
Do you have a mobile phone?
 
Yes
 
No (Terminate the questionnaire)
 
 
 
If yes, Which Mobile operator’s network currently are you using?
 
1. _________________________(If you are using only one network then skip next question)
 
2. _________________________
 
3. _________________________
 
 
 
Which is your primary network from the above options?