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Surveys
2013
July
S
Services Information
Services Information
0%
Exit Survey
What product lines are you responsible for? Check
ALL
that Apply!
Mammoth
Governair
Temtrol
Ventrol
HUNTAIR
CLEANPAK
Venmar
Other
How many SAE's do you have?
-- Select --
1
2
3
4
5
6
7
8
9
10
Other
How many of your SAE's support multiple product lines?
-- Select --
1
2
3
4
5
6
7
8
9
10
Other
How many SAE's spend 75% or more of their time supporting data center work?
-- Select --
1
2
3
4
5
6
7
8
9
10
Other
Do your SAE's support both pre-sale and post-sale questions?
YES
NO
How many personnel in technical service do you have?
-- Select --
1
2
3
4
5
6
7
8
9
10
Other
How many of your personnel in technical service support multiple product lines?
-- Select --
1
2
3
4
5
6
7
8
9
10
Other
For each technical service personnel check
ALL
the responsibilities each is involved with:
Technical support by phone only
CTS
On-site supervision such as rigging, assembly, etc.
On-site labor warranty
On-site maintenance
On-site (Other)
Parts support
Personnel 1
Personnel 2
Personnel 3
Personnel 4
Personnel 5
Personnel 6
Personnel 7
Personnel 8
Personnel 9
Personnel 10
Can a contractor or owner call technical support without their local sales representative on the line also?
YES
NO
What is your typical yearly warranty costs in % of sales?
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