This free survey is powered by
QUESTIONPRO.COM
Create a Survey
Surveys
2012
November
S
Service with a smile
Service with a smile
Service with Smile
0%
Exit Survey »
Hello:
You are invited to participate in our survey "Service with Smile". In this survey.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support.
I Agree
Internal Data Structure Error
Employee's smile strength
0 (no)
1 (minimal)
2 (maximal)
Pre-encounter
During encounter
Post-encounter
Employee's other positive behaviors
0 as no
1 as yes
Verbal greeting
Eye contact
Verbal fare farewell
Customer's smiling strength
0(no)
1(minimal)
2(maximal)
Pre-encounter
During encounter
Post-encounter
Customer's post-encounter mood
1(not at all)
2
3(neutral)
4
5(extremely)
Contented
Pleased
Excited
Customer's service quality appraisal
1(not at all)
2
3(neutral)
4
5(extremely)
Friendly
Efficient
Accurate
Knowledgeable
Responsive
Customer's encounter satisfaction
1(not at all)
2
3(neutral)
4
5(extremely)
Satisfaction with outcome/product
Was customer treated well?
Customer's encounter satisfaction
1(Very Unsatisfied)
2(Unsatisfied)
3(Neutral)
4(Satisfied)
5(Very Satisfied)
Overall satisfaction
Thank you so much and keep Smiling !
Loading...
close
Loading...
Close
qprun1.questionpro.net