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  1. Surveys
  2. 2015
  3. February
  4. S
  5. Service Supply Chain Training - A
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What statements about Entercoms do you agree / disagree with:
Strongly agree Agree Not sure Do not agree
Entercoms is a consulting company
Entercoms provides consulting services
Entercoms is a managed services company
Entercoms sells software
Entercoms is an analytics driven managed services company
 
 
What does Entercoms do for its customers?
Does it Not Sure Does not do it
Create a (better) forecast
Do inventory cycle counts
Set (optimize) stocking level targets
Ensure inventory is maintained at the right levels
Source and procure parts
Root cause and corrective action on planning
Manage the risk of building excess inventory
Provide early warning of failure trends
Take customer support calls on behalf of customers
Identify which parts and regions are driving high repeat dispatches
Improve the troubleshooting knowledge-base
 
 
What are the typical outcomes from an Entercoms' engagement?
Definitely true True in some cases Not sure Not true
Forecast accuracy improves
Inventory goes down
Inventory goes up
Backlogs go up
Backlogs go down
Supply chain visibility improves
Managers take longer vacations
Workforce productivity improves
Demand ramps and declines are anticipated better
More reliance on analytics vs ad-hoc processes
 
 
How does Entercoms drive these outcomes?
Strongly agree Agree Not sure Do not agree
Aggregate several data elements relevant for the decision
Do model creation, and execute the models
Outsource work and perform it at lower cost
Provide insights to business teams
Provide deep domain expertise in service parts planning
Provide deep domain expertise in analytics
Collaborate with customer teams to deliver the insights
Take action directly on customer systems
 
 
 
The term "installed base" generally applies to:
 
Products that have been sold and are still under warranty
 
Products that have been sold and are under active use by the customer
 
All products that have ever been sold
 
 
 
What is the goal of a service organization?
 
Drive higher service revenue
 
Improve the NPS score
 
Reduce inventory
 
Increase product sales
 
Protect company reputation on social media sites
 
Enter new markets
 
Fix customer issues
 
Prevent customer issues

 
 
Which actions will cause inventory turns to go up or go down:

Turns will go up Turns will remain the same Turns will go down
Safety stock targets are reduced
Lower average inventory is maintained
Average inventory is kept constant while demand is going down
The average selling price of parts changes by 25%
Service response time commitments change from 8 hour to 4 hour
Demand becomes more intermittent but service level targets do not change
 
 
 
Order the events below according to the sequence in which they occur in a typical service delivery cycle? (first event on the top, second event below it, etc).
Drag your choices here to rank them
     
     
    Consider a laptop maker such as Lenovo or HP who wants to reduce the total cost of service as a percentage of its sales. What is relative impact of the factors below on the total cost of service.
    No impact Very low impact Some impact High impact Very high impact
    Failure rate
    Extended warranty period
    Troubleshooting accuracy
    Service parts revenue
    Supplier lead time
    Installed base size
    Number of field service locations
    Number of field technicians
    First time fix rate
     
    Service supply chain - Sales training
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