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  1. Surveys
  2. 2013
  3. September
  4. S
  5. Service Satisfaction
0%
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Hello:
You are invited to participate in our service satisfaction survey.
Your participation in this study is completely voluntary. It is very important for us to learn your opinions.
However, if you feel uncomfortable answering any questions, you can leave the question unanswered or withdraw from the survey at any point.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How did you request service for this work order?
 
By phone to the Operations Office
 
By email to the Operations Office
 
Walk-in to the Operations Office
 
By phone to the Property Services Office
 
By email to the Property Services Office
 
Walk-in to the Property Services Office
 
Other
 
 
 
 
How satisfied are you with the level of customer service provided to you by the person assisting you to first place your work order?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
Other
 
 
 
 
Was the person who took your request friendly and professional ?
 
He/she was both
 
He/she was friendly but not professional
 
He/she was professional but not friendly
 
He/she was neither
 
Other
 
 
 
 
Would you like to continue placing work orders with this person?
 
Definitely
 
Sure
 
Doesn't Matter
 
No
 
Never Again
 
Other
 
 
 
 
Was the worker professional and friendly ?
 
He was both
 
He was friendly but not professional
 
He was professional but not friendly
 
He was neither
 
Other
 
 
 
 
Was the work order completed in a timely manner?
 
Yes
 
No
 
Other
 
 
 
 
During the process of the work order did you feel that you were properly communicated with in regards to timing and other details of the request?
 
Yes
 
Somewhat
 
No
 
Does not apply
 
Other
 
 
 
 
Overall how satisfied are you with our services?
 
Not Satisfied
 
Somewhat Satisfied
 
Satisfied
 
Very Satisfied
 
Other
 
 
 
 
Comments/Suggestions--please let us know what we can do different or what we should continue doing:
   
 
 
 
Thank you very much for your time and support. Please submit your answers to the survey now by clicking on the Continue button below.
 
THANK YOU FOR YOUR PARTICIPATION!