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  1. Surveys
  2. 2016
  3. April
  4. S
  5. Service Quality of telecom service providers
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Exit Survey
 
 
Hello:
You are invited to participate in our survey on Service quality in telecom service provider stores. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Harsh Jain at 7507160511 or by email at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Contact Information
* First Name : 
* Last Name : 
 
 
 
What is your age (in years)?
   
 
 
 
* Gender
 
Male
 
Female
 
 
 
What is your Annual income?
 
< 1.5 lacs
 
between 1.5 lacs and 5 lacs
 
between 5 lacs and 10 lacs
 
> 10 lacs
 
 
Reliability:
Please select the best response for each of the statements mentioned below:
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
* The store takes effort in maintaining error free sales/services transactions and records
* Services at the stores are delivered promptly
* Service provider promises to do something by a certain time, they do so
* When customer has a problem, the representative shows sincere interest in solving the problem
* The stores perform the service right the first time
* Your mobile phone service provider is dependable
 
 
Responsiveness:
Please select the best response for each of the statements mentioned below:
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
* Service provider is always ready to help you
* Service provider is giving attention to your problem
* They are actively seeking your feedback
* Communication with representative is clear and helpful
* The stores are providing timely and efficient services
* Employees in the store are never too busy to respond to customers’ request
 
 
Assurance:
Please select the best response for each of the statements mentioned below:
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
* Service provider is good at communicating clearly
* Service provider is capable of understanding your problem
* Service provider is capable of anwering your queries
* Service provider has the required skill & knowledge to answer your queries
* Customers feel safe in their transactions with this store
 
 
Tangibles:
Please select the best response for each of the statements mentioned below:
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
* Promotional offers are communicated properly and clearly
* Billing methods are transparent and simple
* Retail outlets are available in enough numbers and are easily accessible
* The stores have clean, attractive, and convenient public areas
* The store staff appear neat and clean
* The stores are visually appealing
* The stores have multiple payment options available
 
 
Empathy:
Please select the best response for each of the statements mentioned below:
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
* The stores have working hours convenient to all customers
* The staff greets the customers while entering and exiting the store
* The staff apologizes to customers for any inconvenience caused
* The staff pays attention to the specific needs of customers
* The staff has customers' best interests at heart