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  1. Surveys
  2. 2014
  3. November
  4. S
  5. Service quality & its impact on banking industry
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Exit Survey
 
 
Dear Respondent: We are researching service quality delivery and its impact on banking industry. Please spare us a few minutes. Your personal details will be kept confidential.
 
 
 
* First Name : 
* Last Name : 
Phone : 
Email Address : 
 
 
* Your Employment Status
 
Unemployed
 
Employed
 
Self-Employed
 
 
* Your Age Group
 
20 years or less
 
21 - 30 years
 
31- 40 years
 
41 - 50 years
 
Above 50 years
 
 
* Average Monthly Household Income
 
Below 50,000 PKR
 
50,000 – 100,000 PKR
 
100,001 – 300,000 PKR
 
300,001 – 500,000 PKR
 
500,001 – 1 million PKR
 
Above 1 million PKR
 
 
My bank account is in one of these following banks:
 
Standard Chartered Bank (SCB)
 
Habib Bank Ltd. (HBL)
 
United Bank Ltd. (UBL)
 
Bank AL Habib Ltd. (BAHL)
 
MCB Bank
 
Other(Please Mention)
 
 
 
Evaluate your bank's Sympathy:
Strongly Disagree Disagree Undecided Agree Strongly Agree
* Staff of Bank understands your specific needs
* Bank gives you individual attention.
* Bank has operating hours convenient to all its customers
* When you have a problem, Bank shows a sincere interest in solving it.
 
Evaluate your bank's assurance
Strongly Disagree Disagree Undecided Agree Strongly Agree
* Staff of your bank has the knowledge to answer your queries
* You feel safe in doing transactions with your Bank.
* Employees of Bank are courteous with you.
* The behaviour of employees of Bank instils confidence in customers.
 
Evaluate how responsive is your bank
Strongly Disagree Disagree Undecided Agree Strongly Agree
* Workforce of bank is always keen to help you.
* Staff of bank are never too busy to answer to your application.
* Employees of bank tell you exactly when services will be performed.
* Employees of Bank give you prompt service.
 
Evaluate your bank’s Reliability
Strongly Disagree Disagree Undecided Agree Strongly Agree
* Bank insists on error-free records.
* Bank provides its services at the time it promises to do so
* Bank performs the service right the first time.
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