Service Managment

On your recent trip did you find everything you came in the store for

Yes

No

Missed one thing

Did not come in with a specific item in mind

While you were shopping did a team member greet you and ask you if you needed assistance?

Yes

No

If the last answer was yes, was the team member able to help you with your item and did they offer any other assistance? If no, move to the next question.

Yes they helped me with the item, and offered additional assistance!

Yes they helped me with the item, but offered no additional assistance.

I was offered no assistance. (Move to next question)

Thinking about the checkout process, how would you describe the experience.

Lanes moved quickly, with enough cashiers to handle the lanes

The lanes could have used a few more cashiers to handle the customers.

Thinking about the last question, would you be willing to use a self scan checkout if one were available?

Yes, but I still like the interaction with a team member at the end of my shopping trip.

Yes, I like to quickly move through the checkout process and like to bag my own purchases.

No, I would not use this service.

If the store were to add a cafe at the front of the store that served light food options, how likely would you purchase items from it?

Every shopping trip

Every other shopping trip

I would visit this cafe rarely

I would never visit this cafe

Thinking of the last question, what kind of cafe would you like to see in the front of our stores should we choose to go in that direction?

Coffee specialty (Starbucks, Dunkin Donuts)

Fast Food (McDonalds, Subway)

Regional specialty (Michigan made brands)

Company Cafe (Soda fountain, Popcorn, Light Snacks)

How often do you shop at our stores?

Weekly

Monthly

Quarterly

Annually

These next questions are optional. Please indicate your level of education.

High school graduate or equivalent

College Degree

No Degree

Prefer not to answer

Please indicate your yearly income

$15,000 - 20,000

$20,000 - 30,000

$30,000 - +

Prefer not to answer