Service Level Management Customer Survey

Does the SLM Manager provide you with SOLUTIONS that meet your requirements

Exceeds requirements

Requirements fully met

Did not meet requirements

Not Applicable

Does the SLM Manager take the appropriate action to ANALYZE YOUR NEEDS and UNDERSTAND YOUR ENVIRONMENT?

Exceeds requirements

Requirements fully met

Met some but not all requirements

Did not meet requirements

Not Applicable

Does the SLM Manager Deliver within agreed QUALITY

Exceeds requirements

Requirements fully met

Did not meet requirements

Not Applicable

Does the SLM Manager COMMUNICATE clearly – Verbally, Written, E-Mail, Meetings, Reports etc.

Exceeds requirements

Requirements fully met

Did not meet requirements

Not Applicable

Does the SLM Manager deliver within agreed TIME-LINES

Exceeds requirements

Requirements fully met

Did not meet requirements

Not Applicable

Is the SLM Manager INOVATIVE in his/her approach

Exceeds requirements

Requirements fully met

Did not meet requirements

Not Applicable

Does the SLM Manager display the COMMITMENT, RESILIENCE AND SKILL to implement a successful Solution?

Exceeds requirements

Requirements fully met

Did not meet requirements

Not Applicable

Does the SLM Manager REPRESENT THE PBB IT in a professional manner, appropriate to his/her role?

Exceeds requirements

Requirements fully met

Did not meet requirements

Not Applicable

Overall service received from the SLM Manager

Exceeds requirements

Requirements fully met

Did not meet requirements

Not Applicable

Please provide us with your comments on how we could improve the quality of Service we provide to you