This free survey is powered by
Create a Survey
Surveys
2017
July
S
Service Group Metrics Survey
Service Group Metrics Survey
0%
Exit Survey
There is too much importance placed on the daily metrics.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I understand the meaning of the following Daily Service Groups Metrics that are emailed to me in the mornings:
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
SLA
ASA
Abandon %
AHT
ACW
ATT
Call Variance
As my understanding of the daily metrics increases, my performance increases.
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
As my teams understanding of daily metrics increases, their performance increases.
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
These metrics accurately reflect my own performance.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
These metrics accurately reflect my teams performance.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Comprehension of the daily metrics impacts my performance.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Comprehension of the daily metrics impacts my teams performance.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Understanding of Aux codes effects my teams metrics.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I understand the correct Aux code to use for the following:
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Breaks
Lunch
Restroom Trips
Meeting with Line Manager
Training Sessions
UBS Events (Cornhole tournaments, Potlucks, etc..)
Helping out a Co-worker
Loading...
close
Loading...
Close
qprun1.questionpro.net