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There is too much importance placed on the daily metrics.
 
Strongly Agree
 
Agree
 
Neither Agree nor Disagree
 
Disagree
 
Strongly Disagree
 
 
I understand the meaning of the following Daily Service Groups Metrics that are emailed to me in the mornings:
Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
SLA
ASA
Abandon %
AHT
ACW
ATT
Call Variance
 
 
 
As my understanding of the daily metrics increases, my performance increases.
 
Strongly Agree
 
Agree  
 
Neither Agree Nor Disagree
 
Disagree
 
Strongly Disagree
 
 
 
As my teams understanding of daily metrics increases, their performance increases.
 
Strongly Agree
 
Agree
 
Neither Agree Nor Disagree
 
Disagree
 
Strongly Disagree
 
 
 
These metrics accurately reflect my own performance.
 
Strongly Agree
 
Agree
 
Neither Agree nor Disagree
 
Disagree
 
Strongly Disagree
 
 
 
These metrics accurately reflect my teams performance.
 
Strongly Agree
 
Agree
 
Neither Agree nor Disagree
 
Disagree
 
Strongly Disagree
 
 
 
Comprehension of the daily metrics impacts my performance.  
 
Strongly Agree
 
Agree
 
Neither Agree nor Disagree
 
Disagree
 
Strongly Disagree
 
 
 
Comprehension of the daily metrics impacts my teams performance.
 
Strongly Agree
 
Agree  
 
Neither Agree nor Disagree
 
Disagree 
 
Strongly Disagree
 
 
 
Understanding of Aux codes effects my teams metrics.
 
Strongly Agree
 
Agree
 
Neither Agree nor Disagree
 
Disagree
 
Strongly Disagree
 
 
I understand the correct Aux code to use for the following:
Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
Breaks
Lunch
Restroom Trips
Meeting with Line Manager
Training Sessions
UBS Events (Cornhole tournaments, Potlucks, etc..)
Helping out a Co-worker