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  1. Surveys
  2. 2015
  3. February
  4. S
  5. Service Follow-up

Service Follow-up

0%
Exit Survey
 
 
Hi, Thank you for letting us assist you with your recent project.

To ensure we are providing the best service possible we would really like to hear your feedback to ensure we continue to improve.

There is no obligation to complete this, and you can leave the survey at any stage.

Thanks in advance

Nathan and the team at Sustainability WA
 
 
 
Which services did you use?
 
Energy Efficiency - Residential
 
Energy Efficiency - Commercial
 
CDC
 
BAL Assessment
 
 
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied N/A - Unknown
Delivery of service
Methods of communication
Quality of support
Quality of reports created
Price
Post-service follow-up
Knowledge of our staff
 
 
Comment:
   
 
 
 
Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
Our service played a key role in your project
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your project and/or company
We are thorough in planning and execution
 
 
Comment:
   
 
 
 
How likely are you to use our services on your next project?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate compared to other consultants/service providers?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
If you have some positive feedback you would be willing to share, please use this box for that, along with your name. Thanks