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Surveys
2013
December
S
Service Evaluation Internet Service Provider - COP
Service Evaluation Internet Service Provider - COP
National Electronic Services Management
0%
Dear Customer:
As the manager of NESM, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Thanks & Regards
Ahmed Skaik
Head of Information Technology Sector
Overall, how do you feel about your experience with NESM as your service provider?
Excellent
Very Good
Good
Fair
Poor
Rate the following aspects of your internet connection from NESM
Excellent
Very Good
Good
Fair
Poor
Reliability
Speed
Busy signals
Disconnects
In speaking with your support representative, how would you rate the following?
Friendly
As friendly as I expected
Friendly
Average
Less friendly than I expected
Unfriendly
N/A
Professionalism
As professional as I expected
Professional
Neither professional nor unprofessional
Less professional than I expected
Unprofessional
Interest in solving your problem
As interested as I expected
Very interested
Interested
Neither interested nor uninterested
Uninterested
When solving your problem, how would you rate the information provided?
Extremely well presented and understandable
Well presented and understandable
Sufficient to solve the problem
Difficult to understand
Extremely difficult to understand
N/A
Understanding of the problem
Very satisfied that my problem was understood
Somewhat satisfied that my problem was understood
Unsure that my problem was understood
My problem was not understood
Did not have the ability to solve my problem
Was your problem solved on this call?
Yes
No
Do not remember
Other
If your answer to the previous question was no, why?
The problem was caused by a piece of software.
The problem was due to a network or server outage.
The problem was with my system or phone lines.
I got transferred to someone who could fix my problem.
I got frustrated and decided it was not worth fixing my problem.
Other
If you needed to contact NESM 's technical support again and were given the option to speak with this representative, would you?
Yes
No
Undecided
If no, why not?
How would you rate NESM technical support as compared to that of other companies?
much better than other companies' technical support.
better than other companies' technical support.
about the same quality as other companies' technical support.
worse than other companies' technical support.
much worse than other companies' technical support.
I have never contacted another company for technical support.
N/A
Thank you for completing the survey. If you require further assistance, please send an e-mail to
[email protected]
. We can also be reached at 22323333 from 7 AM to 3 PM.
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