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Surveys
2011
September
S
Service Evaluation Internet Service Provider - COP
Service Evaluation Internet Service Provider - COP
0%
Thank you for contacting our CST IT help desk. Please help us better serve you by completing the following questionnaire:
Overall, how do you feel about your experience with CST IT help desk?
Excellent
Very Good
Good
Fair
Poor
How would you rate CST IT online help desk software for ease of use?
Excellent
Very Good
Adequate
Poor
Very Poor
For which type of problems did you place most of your requests to CST IT help desk?
Desktop hardware
Desktop standard software (MS Office, PDF reader, etc.)
"Alberta" application
Internet applications
Phone system
Other
In contacting with your CST IT help desk representative, how would you rate the following?
Friendly
As friendly as I expected
Friendly
Average
Less friendly than I expected
Unfriendly
Professionalism
As professional as I expected
Professional
Neither professional nor unprofessional
Less professional than I expected
Unprofessional
Interest in solving your problem
As interested as I expected
Very interested
Interested
Neither interested nor uninterested
Uninterested
When solving your problem, how would you rate the information provided?
Extremely well presented and understandable
Well presented and understandable
Sufficient to solve the problem
Difficult to understand
Extremely difficult to understand
Understanding of the problem
Very satisfied that my problem was understood
Somewhat satisfied that my problem was understood
Unsure that my problem was understood
My problem was not understood
Did not have the ability to solve my problem
Was your problem solved on all requests?
Yes
No
Other
If your answer to the previous question was no, why?
The problem was caused by a piece of software other than my desktop software.
I got transferred to someone who could fix my problem.
I got frustrated and decided it was not worth fixing my problem.
Other
How would you rate CST IT help desk as compared to that of other companies?
much better than other companies' technical support.
better than other companies' technical support.
about the same quality as other companies' technical support.
worse than other companies' technical support.
much worse than other companies' technical support.
I have never contacted another company for technical support.
Thank you for completing the survey.
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