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Hello:
You are invited to participate in our survey assess the current delivery services being provided by DANCOM. In this survey, approximately 100 respondents across the FOODS SBU will be asked to complete a survey that asks questions about IT Service Delivery by DANCOM. It will take approximately 15 minutes to complete the questionnaire.

Your participation in this study is completely voluntary but necessary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Victor Ogereka (08152093117) or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
How satisfied are you with service desk response/feedback to service request issues?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
 
How satisfied are you with the introduction and usage of BMC Remedy Application, as a tool for relaying and resolving complaints from users
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
 
When you call the attention of a Field Support Staff at your location, concerning a troubled issue, kindly rate how responsive and quickly he/she resolve it.
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatified
 
 
 
How satisfied are you with the Field Support Staff Professionalism and quality of assistance you receieved?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
 
How satisfactory would you rate the email service availability?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatified
 
 
 
How satisfied are you with the round trip time in sending and receiving your email?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
 
How satisfied is the Internet Service Availability being provided by DANCOM and the response time for accessing a website or browserr lookups?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
 
How satisfied is your access connection to SAP Application?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
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