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  1. Surveys
  2. 2012
  3. March
  4. S
  5. SEIP customer satisfaction
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What is your global evaluation of our products quality?
 
Very satisfactory
 
Satisfactory
 
Insufficient
 
Very insufficient
 
 
In case of any quality problem, are you informed about actions/ delays?
 
Always
 
Often
 
Seldom
 
Never
 
 
 
Do you know the contact person to inform about problems detected by you?
 
Always
 
Often
 
Seldom
 
Never
 
Not applicable
 
 
 
General remarks about quality of our products:
   
 
 
 
What is your global evaluation of our service level?
 
Very satisfactory
 
Satisfactory
 
Insufficient
 
Very insufficient
 
 
 
Are the quantities conforming to the orders and your expectations?
 
Always
 
Often
 
Seldom
 
Never
 
Not applicable
 
 
 
Is the packaging conforming to the specifications and your expectations?
 
Always
 
Often
 
Seldom
 
Never
 
Not applicable
 
 
 
Is the labelling conforming to the specifications and your expectations?
 
Always
 
Often
 
Seldom
 
Never
 
Not applicable
 
 
 
In case of logistic problem, are you informed about actions / new schedules?
 
Always
 
Often
 
Seldom
 
Never
 
 
General remarks about our service level:
   
 
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