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Name of the Café
 
Starbuck
 
Costa
 
Nero Café
 
 
 
Period of visiting store
 
1-2
 
3-5
 
> 5
 
 
 
The satisfaction of consumer ( 1 = Low 5 = High )
 
1
 
2
 
3
 
4
 
5
 
 
 
How friendly is the staff
 
1
 
2
 
3
 
4
 
5
 
 
 
Quality of service
 
1
 
2
 
3
 
4
 
5
 
 
 
Quality of Product
 
1
 
2
 
3
 
4
 
5
 
 
 
Range of product
 
1
 
2
 
3
 
4
 
5
 
 
 
Price of product
 
1
 
2
 
3
 
4
 
5
 
 
 
Cost of product
 
1
 
2
 
3
 
4
 
5
 
 
 
Staff performance
 
1
 
2
 
3
 
4
 
5