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2013
October
S
SCU_Student_Survey
SCU_Student_Survey
0%
Dear Student!
This short questionnaire forms an important part of my PhD which is titled
The Influence of Service Design on Service Innovation in Higher Education
. Specifically, I am aiming to test an user innovation concept which I developed over the last year in cooperation with the SCU Library. Thus, the following questions will ask you about your knowledge of library services, your educational pathway, and some general background data. The completion of the questions will take approximately 5 minutes.
Please note that all data collected for the purpose of this study will be aggregated into group form. Therefore none of the information provided will be directly attributed to you. In addition, all data obtained from this questionnaire will be handled strictly confidentially and in a depersonalized manner. This research has been approved by the Human Research Ethics Committee at Southern Cross University with the approval number
ECN-12-314
.
The participation is voluntary but should you choose to participate by completing the questionnaire, your support will be greatly appreciated. Should you need to contact the researcher, or seek a summary of the results of the research, please email
[email protected]
Part 1 of 2
The first part asks for some general background data about yourself. Please answer the following questions by ticking the relevant box or by inserting the requested information:
*
What is your gender?
Male
Female
*
What is your nationality?
*
Please indicate your age range:
18-22
23-27
28-32
33-37
38-42
43-47
48-52
Other
*
Please indicate your highest completed qualification:
High school
TAFE/Technical College
Undergraduate Degree
Graduate Certificate
Masters
PhD/DBA
Other
Please indicate your undergraduate study specialization:
Arts and Social Sciences
Business
Education
Law and Justice
Tourism and Hospitality
Environment, Science and Engineering
Health and Human Sciences
Other
Please indicate your postgraduate study specialization (leave blank if not applicable):
Arts and Social Sciences
Business
Education
Law and Justice
Tourism and Hospitality
Environment, Science and Engineering
Health and Human Sciences
Other
*
How long in total have you been a student at SCU?
Year(s)
Part 2 of 3
The second part asks for some general information about your knowledge of new technologies and experience with SCU library services.
Please indicate for each statement whether you
1. Strongly disagree,
2. Disagree,
3. Neutral,
4. Agree, or
5. Strongly agree
by ticking the relevant box
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
*
I know how the SCU library could
improve its existing services
(e.g. online service improvements, on-campus service extensions, learning spaces redesign).
*
I know about all
details/facets/aspects
of the services offered by the SCU library.
*
I know how
user requests
(e.g. loans, interlibrary requests, ask a librarian requests) are processed at the SCU library.
*
I have a good understanding of the
key-technologies
(e.g. library catalogue, databases, One-Search) used by the SCU library.
*
I have profound knowledge of which
elements
(e.g. helpful contact personnel, easy to use catalogue and online services, on-campus spaces and facilities) make up a good library service.
*
I know what
resources
(e.g. human resources, technological systems, facilities and equipment) are required to deliver services at the SCU library.
*
I have profound knowledge of the
services and facilities
(e.g. online services, databases, on-campus facilities and equipment, learning spaces) that can be used at the SCU library.
*
I am well informed about the
latest SCU library services
(e.g. new/improved online services, new books, new facilities, access to new databases).
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
*
I would benefit significantly from any improved or new library service at SCU.
*
I am dissatisfied with the existing services or aspects of existing services offered by the SCU library.
*
I have approached the SCU library with ideas for improving existing services.
*
I am dependent on the use of the SCU library.
*
I have needs related to the SCU library which are not covered by the existing services.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
*
I enjoy thinking about novel technology-based ideas and solutions.
*
I actively search for updates and launches of new technology-based services and products.
*
I enjoy finding solutions to problems that accompany new technologies.
*
I come up with new solutions to problems I experience with new technologies.
*
Please answer the following questions by ticking the relevant box:
How frequently are you using the services offered by the SCU library?
Daily
2-4 days a week
Fortnightly
Monthly
A few times a year
Never
*
How long in total have you been using the services offered by the SCU library
Year(s)
The final set of questions ask for specific characteristics about yourself. Please rate yourself as you generally are now,
not
as you wish to be in the future.
Please indicate for each statement whether you
1. Strongly disagree,
2. Disagree,
3. Neutral,
4. Agree, or
5. Strongly agree
by ticking the relevant box
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
*
I am not interested in theoretical discussions.
*
I am not interested in speculating about things.
*
I have difficulty imagining things.
*
I come up with bold plans.
*
I do not have a good imagination.
*
I like to solve complex problems.
*
I have excellent ideas.
*
I do not probe deeply into a subject.
*
I have a vivid imagination.
*
I have difficulty understanding abstract ideas.
*
I carry the conversation to a higher level.
*
I ask questions that nobody else does.
*
I have no special urge to do something original.
*
I seldom experience sudden intuitive insights.
*
I am full of ideas.
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