Scrum & Usability - Sweden

Information of the company/organization and experience of the participant

1. Please select the total number of employees in your company/organization:

2. How many employees in your company/organization are working on software development:

3. What is your company/organization's main industrial section?

We presume that you are using Scrum as a software development process.

4. For how long has Scrum been used in your company/organizaiton?

5. What percentage the employees working in software development are using Scrum?

6. If you are using any software development process in parallel to Scrum in your company please specify what process you are using

XP (Extreme Programming)

Waterfall model

RUP (Rational Unified Process)

Own model (developed within the company)

Not sure

Other

7. If you could choose only one, what would you say is your main job task?

8. For how many years have you been working with the software development?

9. For how long have you personally used the Scrum process?

10. Are you a certified ScrumMaster?

Yes

11. What is the level of your education?

12. What is your age?

13. What is your gender?

Male

Female

Scrum process in one project

14. For the last 3 months, have you been simultaneously working on multiple projects or one single project at a time?

1 project

2 - 4 projects

5 projects or more

Please select one Scrum project that you were involved in and finished recently and answer the following questions according to that project. If you haven‘t finished any project recently, pick one project that you have been working on recently.

15. Please choose the type of system

Internal software system

Web site

Software product for sale

Software system for a client

Other

16. Who are the customers or the people who pay for this project?

17. Who are the end users?

18. Do users of your system have a possibility to solve their tasks by using other applications?

Yes

Not sure

19. What was your primary role in this project?

ScrumMaster

Product Owner

Team

Other

20. How many people were in a project team in this project (not including the Product Owner and the ScrumMaster)?

Less than 5

5 to 9

More than 9

21. How long did each sprint usually last in this project?

22. Which of the following items applies to the Scrum development process practice in this project?

23. Do you think you use Scrum by the book?

Yes

No, please describe the difference

24. Have the team members got trained in using Scrum?

Yes, all of them

Some of them have been trained

None of them have been trained

Not sure

25. Could you please rate the importance of these quality criteria in this project in your opinion?

There are several usability techniques you may have used in this project.

Interview is a conversation between two people (the interviewer and the interviewee) where questions are asked by the interviewer to obtain information from the interviewee. The interview technique is used to collect detail information on users' profiles, needs, desires and expectations.

26. Please indicate if you have used the Interview technique in this project, and how useful you find this technique?

26. a. Approximately, how often have you used this Interview technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

26. b. How often have you involved users in this Interview technique in this project?

26. c. How did you select the users that where involved while using this Interview technique in this project? Please choose all that apply.

Questionnaire is a instrument consisting of a series of questions and other prompts for the purpose of gathering information from respondents to collect feedback from a large number of current or future users.

27. Please indicate if you have used the Questionnaire technique in this project, and how useful you find this technique?

27. a. Approximately, how often have you used this Questionnaire technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

27. b. How often have you involved users in this Questionnaire technique in this project?

27. c. How did you select the users that where involved while using this Questionnaire techniques in this project? Please choose all that apply.

Workshop is a type of meeting emphasizing interaction and exchange of information usually among a small number of participants. Typically the duration is half a day.

28. Please indicate if you have used the Workshop technique in this project, and how useful you find this technique?

Workshop is a type of meeting emphasizing interaction and exchange of information usually among a small number of participants. Typically the duration is half a day.

28. a. Approximately, how often have you used this Workshop technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

28. b. How often have you involved users in this Workshop technique in this project?

28. c. How did you select the users that where involved while using this Workshop techniques in this project? Please choose all that apply.

Meeting with users: Two or more people come together to discuss one or more topics, often in a formal setting. The goal of meeting the users is often to get some feedback on the system.

29. Please indicate if you have used the Meeting With Users technique in this project, and how useful you find this technique?

Meeting with users: Two or more people come together to discuss one or more topics, often in a formal setting. The goal of meeting the users is often to get some feedback on the system.

29. a. Approximately, how often have you used this Meeting with users technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

29. b. How often have you involved users in this Meeting with users technique in this project?

29. c. How did you select the users that where involved while using this Meeting with users techniques in this project? Please choose all that apply.

Field studies are observations of how a product or service is used in real settings. During field studies users are observed solving their tasks in their work environment.

30. Please indicate if you have used the Field Studies technique in this project, and how useful you find this technique?

Field studies are observations of how a product or service is used in real settings. During field studies users are observed solving their tasks in their work environment.

30. a. Approximately, how often have you used this Field studies technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

30. b. How often have you involved users in this Field studies technique in this project?

30. c. How did you select the users that where involved while using this Field studies techniques in this project? Please choose all that apply.

Usability goals describe the usability requirements, that is they state how easy to use the system should be.

31. Please indicate if you have used the Usability Goals technique in this project, and how useful you find this technique?

Usability goals describe the usability requirements, that is they state how easy to use the system should be.

31. a. Approximately, how often have you used this Usability goals technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

31. b. How often have you involved users in this Usability goals technique in this project?

31. c. How did you select the users that where involved while using this Usability goals techniques in this project? Please choose all that apply.

Scenario is an informal narrative description of an event or series of actions and events. It is like a story of how a particular user uses the system for a particular task.

32. Please indicate if you have used the Scenarios technique in this project, and how useful you find this technique?

Scenario is an informal narrative description of an event or series of actions and events. It is like a story of how a particular user uses the system for a particular task.

32. a. Approximately, how often have you used this Scenarios technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

32. b. How often have you involved users in this Scenarios technique in this project?

32. c. How did you select the users that where involved while using this Scenarios techniques in this project? Please choose all that apply.

Personas are detailed profiles of specific user types that are created to represent behavioral aspects of your different user types. A small number of personas are used to gain understanding of the user types.

33. Please indicate if you have used the Personas technique in this project, and how useful you find this technique?

33. a. Approximately, how often have you used this Personas technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

33. b.How often have you involved users in this Personas technique in this project?

33. c. How did you select the users that where involved while using this Personas techniques in this project? Please choose all that apply.

User stories: A user story is a short, simple description of a feature told from the perspective of the person who desires the new capability, usually a user or customer of the system. They typically follow a simple template:
As a (type of user), I want (some goal) so that (some reason).

34. Please indicate if you have used the User stories technique in this project, and how useful you find this technique?

34. a. Approximately, how often have you used this User stories technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

34. b. How often have you involved users in this User stories technique in this project?

34. c. How did you select the users that where involved while using this User stories techniques in this project? Please choose all that apply.

Digital Prototyping: Incomplete version of the user interface design done in a software tool. It provides the ability to virtual explore the use interface design.

35. Please indicate if you have used the Digital Prototyping technique in this project, and how useful you find this technique?

Digital Prototyping: Incomplete version of the user interface design done in a software tool. It provides the ability to virtual explore the use interface design.

35. a. Approximately, how often have you used this Digital Prototyping technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

35. b. How often have you involved users in this Digital Prototyping technique in this project?

35. c. How did you select the users that where involved while using this Digital Prototyping techniques in this project? Please choose all that apply.

Lo-fi prototyping(Paper prototyping): Low fidelity prototypes are sketches of the user interface describing what should be in each window/web page and where it should be. These could be drawn on paper with pencil or drawn in a sketching tool. There are no colors used, styles, etc..

36. Please indicate if you have used the Lo-fi prototyping (paper prototyping) technique in this project, and how useful you find this technique?

36. a. Approximately, how often have you used this Lo-fi prototyping technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

36. b. How often have you involved users in this Lo-fi prototyping technique in this project?

36. c. How did you select the users that where involved while using this Lo-fi prototyping techniques in this project? Please choose all that apply.

Formal usability evaluation with users (eg. think aloud evaluation). A user solves predefined tasks and an evaluator observes how easy it is for the user to use the system. Usually the evaluator only observes the users, but does not communicate much with the user during the evaluation. In think aloud evaluation the user is asked to say what he/she is thinking while solving the tasks.

37. Please indicate if you have used the Formal usability evaluation with users technique in this project, and how useful you find this technique?

37. a. Approximately, how often have you used this Formal usability evaluation with users technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

37. b. How often have you involved users in this Formal usability evaluation with users technique in this project?

37. c. How did you select the users that where involved while using this Formal usability evaluation with users techniques in this project? Please choose all that apply.

Informal usability evaluation with users: An evaluator meets the users and observes how he/she would use a system or a prototype. The evaluator often discusses the use of the system or prototype with the user during the evaluation and they co-operate on redesigning the system/prototype.

38. Please indicate if you have used Informal usability evaluation with users technique in this project, and how useful you find this technique?

38. a. Approximately, how often have you used this Informal usability evaluation with users technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

38. b. How often have you involved users in this Informal usability evaluation with users technique in this project?

38. c. How did you select the users that where involved while using this Informal usability evaluation with users techniques in this project? Please choose all that apply.

Heuristic evaluation: A team of evaluators systematically applies a set of user-centered heuristics (guidelines) in order to evaluate if the system is easy to use.

39. Please indicate if you have used the Heuristic Evaluations technique in this project, and how useful you find this technique?

Heuristic evaluation: A team of evaluators systematically applies a set of user-centered heuristics (guidelines) in order to evaluate if the system is easy to use.

39. a. Approximately, how often have you used this Heuristic evaluation technique in this project? Please pick the alternative which best describes the frequency.

Once a year or less

2 - 6 times a year

7 - 12 times a year

2 - 3 times a month

Once a week or more

39. b. How often have you involved users in this Heuristic evaluation technique in this project?

39. c. How did you select the users that where involved while using this Heuristic evaluation techniques in this project? Please choose all that apply.

40. If you used other usability techniques or methods in this project, please specify:

41. In what part of the Scrum process did you involve users in this project?

In the process of creating Product Backlog (user stories)

In the process of creating Sprint Backlog

At the beginning of Sprint

In the middle of Sprint

At the end of Sprint

In the process of Sprint Retrospective

At the end of the Scrum process

Other

42. How would you describe the interest of the team in relation to usability?

Skepticism: The team has never involved usability activities and the team is not interested in including usability activities.

Curiosity: The team start to become curious about what usability activities can offer and would like to know more.

Acceptance: Usability activities are well understood and appreciated as an important part of the systems development when needed

Partnership: Usability activities are a natural part of the process and undertaken by the team.

43. To which degree do you think that usability activities are integrated with Scrum in this project?

Open questions

44. In your opinion, who is responsible for the usability aspects in this project? Please describe his/her/their responsibilities.

45. Please share your positive experiences about involving usability activities with Scrum.

46. Please share your negative experiences about involving usability activities with Scrum.