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  5. Satisfaction survey: Logistics and common services

Satisfaction survey: Logistics and common services

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Exit Survey
 
 
                                   EVALUATION OF THE WFP L3 RESPONSE TO THE EBOLA VIRUS DISEASE CRISIS (EVD) IN WEST AFRICA                        
                                       
                                                                        Satisfaction survey: Logistics and common services
 
 
Contact Information
* First Name : 
* Last Name : 
 
 
 
* Position title
   
 
 
 
* Organisation
   
 
 
 
Please select the logistics facilities and common services WFP provided to your organisation during the years 2014-2015 in relationship to the Level 3 (L3) Ebola crisis by checking the relevant boxes. If you did not use the service, please indicate this by checking the box marked "N/A". 
 
 
1. Temporary storage of equipment and commodities outside the L3 Ebola countries: at outside staging areas in Copenhagen, Cologne or in one of the United Nations Humanitarian Response Depots (UNHRD) in Brindisi, Las Palmas, Accra or Dubai including consolidation and packing of consignments and parcels
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
2. Sea and air transport to main sea and airports in Ebola affected countries (EACs)
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
3. Customs Clearance Services at point of entry in EACs
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
4. On-carriage by air or road from main logistics hub (or from your warehousing facilities) to final destination up-country
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
5. Temporary storage in EACs: main logistics hub, forward logistics bases (FLB), and up-country satellite logistics hubs
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
6. Reefer (cool & deep-freeze) storage and transport
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
7. United Nations Humanitarian Air Service (UNHAS) international air-passage inward and outward EACs
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
8. UNHAS inland air-passage in EACs
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
9. Logistics information and coordination services including WFP dedicated logistics website
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
10. Detailed maps fitting your specific requirements
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
11. Temporary supply of generators, reefers, lighting, IT and ETC equipment, vehicles or other
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
12. Temporary mobile or semi-fixed storage facility
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
13. Security radio communication facility
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
14. Broadband Internet communication
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
15. Cellular phone facility
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
16. 24/24 – 7/7 radio room communication facility
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
17. General construction and engineering services (including plumbing and electrical works)
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
18. Medical evacuation facility
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
19. Emergency fuel supplies
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Level of satisfaction with service
* Level of satisfaction with how application for service was received and processed by WFP
 
 
 
Additional comments
   
 
 
 
20. Please list other services used by your organisation and comment on your satisfaction with them
   
 
 
Please indicate the extent to which you agree or disagree with the following statement
Strongly Agree Agree Disagree Strongly Disagree Do not know
* 21. The facilities or services extended by WFP greatly enhanced the volume, the scope, and the efficiency of the humanitarian services provided by my organisation.
 
 
 
* 22. Was there a logistics or common services facility missing during the EVD crisis which WFP should or could have provided to the humanitarian community?
 
Yes
 
No
 
 
 
* Please identify the missing logistics or common services facilities.
   
 
 
 
* 23. WFP provided some of the listed services/facilities free of charge. If these had been offered on a full or partial cost recovery basis, would your organisation still have made use of the services/facilities?
 
Yes
 
No
 
 
 
* Please explain your answer
   
 
 
 
* 24. Please indicate if you are willing to be contacted by the evaluation team to follow up by email on any key issues raised
 
Yes
 
No
 
 
 
Email address