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2012
June
S
Satisfaction of Astro users questionnaire
Satisfaction of Astro users questionnaire
0%
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Hello:
You are invited to participate in our survey regarding Astro products and services. In this survey, approximately 100 people will be asked to complete a survey that asks questions about the satisfaction of Astro users and preferences toward the contemporary packages offering. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Are you Astro subscriber?
Yes (Proceed to Qs 2)
No (Proceed to Qs 13 & 14)
What packages are you currently subscribing? (You may select more than 1)
Astro Family
Prime Packages (Dynasty, Movies, Sports)
Plus Packages (New Emperor, Gold, Mustika, Indo Pek, Maharaja, etc.)
Mini Packages (News, Learning, Kids, Variety)
High Definition (HD) Channels
Astro Box Office
Astro On Demand Dragon Pack
Astro First
How satisfied are you with product and services provided by Astro?
Strongly Satisfied
Satisfied
Unsatisfied
Strongly Unsatisfied
Program Varieties
Channel Varieties
Package Rate
Price
Services
Please rank (1-4) the following items that you consider as the most important 1 to least important 4.
Price
-- Select --
1
2
3
4
Stability
-- Select --
1
2
3
4
Program varieties
-- Select --
1
2
3
4
Follow-up services
-- Select --
1
2
3
4
How do you make your payment? (You may select more than 1)
Mail
Auto-Debit
Pre-Payment
ATM
Walk-In (Counter Services)
Kiosk (Cash / Cheque Deposit Machine)
Internet
Mobile Banking
Phone
In which media have you exposed to Astro Ads message lately?
TV
Radio
Magazine
Social Media (e.g. Facebook, Twitter)
Billboard
Newspaper
Do you aware of Personal Video Recorder (PVR)?
Yes
No
Do you prefer to watch Astro serials via TV or Internet?
TV
Internet
Reasons why not subscribe Astro?
No time for TV
Package price is too expensive
Bad services
To avoid children from watching TV non-stop
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