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Surveys
2015
March
S
Satisfaction
Satisfaction
Client Satisfaction Survey
0%
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*
How successful was the software in performing its required task?
Extremely successful
Very successful
Moderately successful
Slightly successful
Not at all successful
*
How satisfied were you with your last interaction with our company?
Extremely satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Extremely dissatisfied
*
How helpful is our company with your needs or questions?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
*
Overall, are you satisfied with the performance of the software?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
*
Considering the value you have received, do you think the price of our software is:
Much too high
Somewhat too high
Slightly too high
About right
Slightly too low
Somewhat too low
Much too low
*
How capable is the customer support for our software?
Extremely capable
Very capable
Moderately capable
Slightly capable
Not at all capable
*
How eager were the customer service representatives to help you?
Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager
*
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
*
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
*
How likely you would recommend our products to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
*
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
*
How likely are you to use our company again in the future?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
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