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  1. Surveys
  2. 2011
  3. October
  4. S
  5. SAP Enterprise Support Roles and Services
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Please select all the roles you associate yourself with.
 
Chief Information Officer
 
IT Manager
 
IT Architect
 
Application Architect
 
Project Manager
 
Basis Administrator
 
Power User of an SAP product
 
Other (please specify)
 

 
 
 
Please select all statements that describe your role. Check the box for each Role Description Statement that applies to you.
 
I need detailed reporting on an operational level
 
I am required to follow trends in the IT industry
 
I train others to use the SAP products we run
 
I make strategic decisions for the IT organization
 
I optimize the IT organization's effectiveness and efficiency
 
I require knowledge of SAP Service Marketplace
 
I own the system landscape in our company
 
I manage security in coordination with the security administrator at my company
 
I am responsible for integration of new software into an existing landscape
 
I translate business needs into IT solutions
 
None of the above

 
 
 
Please select all statements that describe your role. Check the box for each Role Description Statement that applies to you.
 
I manage user accounts for our SAP products
 
I am responsible for the definition and scoping of all SAP components in my company's landscape
 
I am responsible for successful "go-live" of projects
 
I am the central point of contact for all project related inquires
 
I have expert knowledge of our systems and landscape
 
I am responsible for installing SAP functionality (new products and upgrades to existing products)
 
I optimize our system landscape
 
I translate business requirements into IT applications and processes
 
I am involved in the specification of user requirements during the planning of a new project
 
I am responsible for the IT department's performance, budget and metrics
 
None of the above

 
 
 
Please select all statements that describe your role. Check the box for each Role Description Statement that applies to you.
 
I have a full understanding of my company's business processes
 
When a colleague has trouble with an SAP product, I am the first person they come to for support
 
I am responsible for getting clarity on who the stakeholders for a project are, and what their requirements are
 
I oversee the performance of the servers at our company
 
I am responsible for a particular department within the IT organization
 
I need a detailed overview of Key Performance Indicators (KPI) and other metrics
 
I am responsible for optimizing performance of SAP applications
 
I provide high-level performance reporting of the IT department
 
I take care of interfaces and technologies
 
I require detailed functional knowledge of SAP applications
 
None of the above

 
 
 
If there is more to your role than the descriptions you have selected, please describe them here in as much detail as possible.
   
 
 
Please indicate whether you have used the following services in the past.
Used Not Used I don't know this service
Continuous Quality Checks
Enterprise Support Report
Webinars to understand Enterprise Support
Expert Guided Implementations
Early Watch Alert reports
Custom Code Maintainability Check
Modification Justification Check
Opening or handling Messages on the Support Portal
Set up various Enterprise Support services
Accelerated Innovation Enablement
Best Practice documentation
 
 
Please indicate whether you have used the following Continuous Quality Checks (CQC) in the past.
Used Not Used I don't know this service
CQC for Implementation
CQC Early Watch Check
CQC Configuration Check (for BW Accelerator)
CQC OS/DB Migration Check
CQC Technical Performance Optimization
CQC Security Optimization
CQC for Upgrade
CQC Downtime Assessment
CQC Going Live Support
CQC Integration Validation
Used Not Used I don't know this service
CQC Solution Transition Assessment
CQC Business Process Performance Optimization
CQC Transport Execution Analysis
CQC Data Volume Management
CQC Upgrade Assessment
CQC EhP Installation Check
 
 
Please indicate whether you have used the following Expert Guided Implementations (EGI) in the past.
Used Not Used I don't know this service
Application Lifecycle Management Roadmap Design
Basic Configuration and Update
Technical Preparation
Business Process Monitoring
Business Process Change Analyzer in SAP Solution Manager
Change Request Management
Configuration Validation
Custom Development Management Cockpit (CDMC)
Data Volume Management Cockpit
SAP End-User Experience Monitoring
Used Not Used I don't know this service
Enhanced Transport Management (CTS+)
Job Scheduling Management
Project Implementation Using SAP Solution Manager
Quality Gate Management
Service Desk
Service Desk for VAR
Solution Documentation
Test Management with SAP Solution Manager
Service Level and IT Performance Reporting
Basic Configuration and EarlyWatch Alert for SAP Business Objects Enterprise
Remote Support Component (RSC)
Technical Upgrade to SAP Solution Manager 7.1
Change Request Management Update 7.0 to 7.1
Basic Configuration of SAP Solution Manager 7.1
 
 
Please indicate whether you have used the following Self Service Topics in the past.
Used Not Used I don't know this service
SAP Enterprise Support Engagement Methodology
Self Service Business Process Analysis
Expert Guided Implementation for Self Service Data Volume Management
Self Service Security Optimization Service
Self Service SQL Statement Tuning
Self Service Transport Execution Analysis
 
 
 
Are there any services that SAP's Support Department could provide you with, to make your job easier and more successful? Please provide as much details as possible.
   
 
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