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Dear Customer,
On behalf of Samsung Electronics we would like to invite you to take part in this survey. We would like to know your opinion about the Spare Parts Distribution Service. Based on the results of the survey, we can more accurately determine what is beneficial for your business. These results will be used to initiate an improvement plan for 2014, together with our Logistics Service Providers.
The survey will take around 10 minutes and will begin with general information pertaining to your business and the business activities of all (Samsung) Authorized Service Centers in general. Then we would like you to rate the Logistics service of DHL Express and TNT Express. The last section of this survey contains Spare Part information related questions. The majority of the questions are related to our Service. The sliding scale is between 1 to 5, where 1 represents "Very Dissatisfied ", 2 “Not Satisfied”, 3 "Average", 4 "Good" and 5 "Very Good". i. In case you rate our Service "Very Dissatisfied " or “Not Satisfied", you are able to clarify yourself in textboxes.
Thanks in advance for taking your time.
Samsung Electronics
Please start with the survey now by clicking on the Continue button below.
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| * 1.1 In what country are you located ? |
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| * 1.2 What is the name of your Company? | | |
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| * 1.3 Please share your Ship-To account. In case your company has more locations Sold-To will be sufficient. | | |
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| Your Company provides Service and Repairs for specific or all Samsung product groups.
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| * 1.4 Please select the business you do for Samsung Electronics? |
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| 1.5 What is your Email Address? | | |
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| 1.7 What is you phone number? | | |
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| * 1.8 Please select your position? |
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* 2 Samsung Electronics Netherlands uses DHL Express and TNT Express and Samsung Electronics Slovakia uses only TNT Express. Please select the main carrier(s) Samsung is using to distribute to your company.
Based on the choice of carriers, the questions will be displayed in this survey. |
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DHL Express is the main carrier for the Small parts shipped from The Netherlands.
Please find below survey for DHL Express
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| * 3.1 How do you rate the standard lead time served by DHL Express? |
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| In network distribution DHL Express do their utmost to deliver on time.
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| * 3.2 Are you satisfied with the On Time Delivery performance by DHL Express? |
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DHL Express website is providing in transit information.
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| * 3.3 How do you rate the quality of DHL Express's In Transit Information |
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| DHL Express drivers make daily runs from the depot to the customers in the area. This is dependent upon the moment the goods are available at the depot and the distance between depot and customers.
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| * 3.4 How do you rate the delivery time during the day? |
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The DHL Express driver is the interface between Samsung Electronics and your Company.
We are very interested in your opinion on the interaction with the driver.
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| * 3.5 How do you rate the attitude & friendliness of the driver? |
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| When delivering the physical shipment, the driver gives you time to accept the goods.
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| * 3.6 How do you rate the time the DHL Express driver is giving you for accepting the goods? |
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| * 3.7 In what way does DHL Express arrange the signing for receipt of shipments at your address? |
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| * 3.8 How do you rate the physical handling of the shipments by DHL Express? |
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| 3.9 Please share your comments in case you are "very dissatisfied" or "dissatisfied" with one or more of the above questions. | | |
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| Samsung Electronics and DHL Express would like to support your business. We need to know, what DHL Express can do to improve your business.
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| * 3.10 Please select which areas where you would like to see improvement? (more than one answer is possible) |
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| * 3.11 Based on your recent experience with DHL Express, how likely is it that you would recommend DHL Express to friends and family? |
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TNT Express is the main carrier for all shipments from warehouse in Gan, Slovakia and the Bulky spare parts shipments from the overflow warehouse Tilburg Netherlands.
TNT Express lead time is based on Road Network in Europe. The standard lead time is depending on the route of the shipment.
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4.1 How do you rate the standard lead time given by TNT Express? |
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| In network distribution TNT Express do their utmost to deliver on time.
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| * 4.2 Are you satisfied with the On Time Delivery performance of TNT Express? |
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TNT Express website is providing in transit information.
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| * 4.3 How do you rate the quality of TNT Express's In Transit Information? |
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TNT Express drivers make daily runs from the depot to the customers in the area. This is dependent upon the moment the goods are available at the depot and the distance between depot and customers.
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| * 4.4 How do you rate the delivery time during the day? |
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| The TNT Express driver is the interface between Samsung Electronics Spare Parts and your Company. We are very interested in your opinion on the interaction with the driver.
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| * 4.5 How do you rate the attitude & friendliness of the driver? |
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| When delivering the physical shipment, the driver give you time to accept the goods.
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| * 4.6 How do you rate the time the TNT Express driver is giving you for accepting the goods? |
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| * 4.7 In what way does TNT Express arrange the signing for receipt of shipments at your address? |
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| * 4.8 How do you rate the physical handling of the shipments by TNT Express? |
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| 4.9 Please share your comments in case you are "very dissatisfied" or "dissatisfied" with one or more of the above questions. | | |
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| Samsung Electronics and TNT Express would like to support your business. We need to know, what TNT Express can do to improve your business.
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| * 4.10 Please select which areas where you would like to see improvement? |
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| * 4.11 Based on your recent experience with DHL Express, how likely is it that you would recommend TNT Express to friends and family? |
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| 5 Spare parts information
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| * 5.1 Are you using GSPN (Global Service Partner Network) regularly in your daily activities? |
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| * 5.1.1 How do you rate GSPN versus the system used by Samsung Electronics competitors? |
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| * 5.1.2 How do you rate GSPN system in terms of user friendliness? |
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| * 5.1.3 How do you rate GSPN system in terms of speed? |
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| * 5.1.4 How do you rate our GSPN spare parts information accuracy? (e.g. exploded views and service bulletins) |
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| * 5.1.5 How do you rate GSPN ETA information? |
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| Speed is one of our core business strategies; we try to ship out ordered spare parts to your location as soon as possible
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* 5.2.1 How do you rate Samsung stock availability?
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| Samsung Electronics in cooperation with their Warehouse partners do their upmost best to deliver your shipments with correct parts and in correct quantity.
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| * 5.2.2 How do you rate the Samsung Electronics shipment accuracy in terms of the right spare parts and the right quantity shipped? |
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| * 5.2.3 How do you rate the Samsung Electronics logistics services compared to competitors? |
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| * 5.2.4 How do you rate the packaging of the small parts? |
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| * 5.2.5 How do you rate the packaging of the bulky parts? |
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| * 5.2.6 Which product group(s) needs improved packaging? |
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| Samsung Electronics aims to be a world leading company in the Consumer Electronics market. We would like to get more understanding how you would compare Samsung Electronics with other companies.
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| * 5.2.7 How would you rate Samsung Electronics Credit & Return process in general compared with other companies? |
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| * 5.2.8 How do you rate Samsung Electronics Credit & Return process in terms of processing speed? |
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| * 5.2.9 How do you rate Samsung Electronics Credit & Return process in terms of policy? |
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| * 5.2.10 How do you rate the delivery lead-time of Samsung Electronics versus the lead time of competitors? |
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| * 5.2.11 How do you rate Samsung Electronics spare parts prices in comparison with competitors? |
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| Innovation & continuous improvement is very important for Samsung Electronics.
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| * 5.2.12 How do you rate Samsung Electronics spare parts innovativeness? |
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| * 5.2.13 How do you rate the general performance of Samsung Electronics Spare Parts? |
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| 5.2.14 Please share your comments in case you are "very dissatisfied" or "dissatisfied" with one or more of the above questions | | |
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| * 5.2.15 In which area do you think Samsung Electronics needs improvement? |
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