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| If a customer is inquiring about the details of their warranty after the unit is in the field, which group owns responsibity to respond to the customer? |
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| A customer calls because the equipment is not working properly in the field, which groups is responsible for communication with the customer? |
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| Who is responsible for providing Operations & Maintenance manual to the customer? |
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| A piece of equipment has arrived at the customer site and parts are missing. Which group is the point of contact for resolution with customer? |
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| Who is responsible for communicating the scheduled submittal release to the customer? |
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| Who is responsible for project managing retrofits? |
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| A customer has requested a new option on a unit. Who will make the decision to sell it? |
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| Which group is responsible for customer spec review? |
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| Customer calls with a small unit that needs repair. Which group is respobsible for coordinating the resolution? |
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| Who is responsible for validating or rejecting warranty claims? |
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