RIT Interview

What Run command gives the technician the ability to edit startup programs/services for diagnosis?

How would a technician clear all of the System Restore points?

From a command prompt, which command shows the computer’s network controller, IP address, Subnet, and Default Gateway?

The customer is unable to view YouTube videos. What are the first steps in fixing the customer’s issue?

The customer is unable to get to a certain website, all other websites work fine. The error message is 404 Page Cannot be Found. What are the first steps in fixing the customer’s issue?

The customer is unable to send emails, but they can receive emails in Outlook. What settings should be checked within Outlook?

The customer is unable to browse the internet with a router and modem setup (both devices have been rebooted). You’ve found out the customer is able to browse if they bypass the router. What steps should be taken to resolve their issue?

The customer has several shortcuts on their desktop for various Adobe PDF files, but when they open these it opens in Notepad instead of their Adobe Reader. What is most likely the issue and how is this fixed?

The customer’s PC is pulling a 169.254.X.X IP address. What are some of the steps to resolving this issue? List at least 3 besides rebooting the modem/router.