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Dear all,
On behalf of the IPC Governing Board, I would like to inform you that the IPC will collect client satisfaction surveys during and after the Rio 2016 Paralympic Games.
These surveys will assess key aspects of the client’s experience at the Games and your contribution will be beneficial in improving the experience for both yourself and others at future Paralympic Games.
Therefore I encourage all of you to participate in order to help us continually improve the Paralympic Games at all levels.
In order to take part, please continue and fill in the Client Experience Questionnaire.
Kind regards,
Sir Philip Craven MBE
IPC President
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Disclaimer
This is an anonymous survey. Your accreditation number will only be used to verify that only one response per athlete, who participates in the Rio 2016 Paralympic Games, is collected. At no time will any specific answers be attributed to any participant. The IPC will only collect your email address if you would like to provide further questions on the use of social media or to receive information on the coming IPC Athletes Council initiatives. This is for you to decide at the end of this questionnaire. We appreciate you taking the time to complete this survey. The information that you provide will help the IPC shape the athlete experience at future Paralympic Games.
(All questions marked with * need to be answered) |
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| 1.1 Enter your Accreditation Number to proceed | | |
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| * 1.2 Select your Gender: |
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| * 1.3 What region are you from? |
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| 1.4 Which NPC do you represent? |
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| 1.5 Which sport are you competing in? |
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| 1.6 Is Rio 2016 the first Paralympic Games you compete at? |
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| 2 Most important aspects of the Paralympic Games |
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| 2.1 Please select the top five topics, which are most important for your Paralympic Games experience: |
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| 3.1 How satisfied are you with the Pre-Games Information that you received before the Rio 2016 Paralympic Games?
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| 3.2 If you were dissatisfied/very dissatisfied with one or more areas above, please give us the reasons for your dissatisfaction. | | |
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| 4.1 How satisfied are you with the different Arrivals & Departure services during the Rio 2016 Paralympic Games?
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| 4.2 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 5.1 How satisfied were you with the Paralympic Village (Facilities and services) during the Rio 2016 Paralympic Games?
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| 5.2 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 5.3 Proud Paralympian / IPC Athletes Council Election
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| 5.4 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 6 Competition / Training Venues |
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| 6.1 How satisfied are you with the following areas of the Competition Venues / Training Venues during the Rio 2016 Paralympic Games?
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| 6.2 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 7.1 How satisfied were you with the transport services during the Rio 2016 Paralympic Games?
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| 7.2 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 8.1 How satisfied are you with the following Food and Beverage services during the Rio 2016 Paralympic Games?
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| 8.2 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 9.1 How satisfied are you with the following Medical services during the Rio 2016 Paralympic Games?
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| 9.2 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 10.1 How satisfied are you with the following areas of Anti-Doping during the Rio 2016 Paralympic Games?
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| 10.2 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 11 Games Volunteers and Workforce |
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| 11.1 How satisfied are you with the Rio 2016 workforce?
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| 11.2 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 12.1 Were you given the opportunity to attend any of the following Ceremonies during the Rio 2016 Paralympic Games?*
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| 12.2 If you were not able to attend one of the ceremonies during the Rio 2016 Paralympic Games, but would have liked to, please give the reason for your non-attendance: | | |
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| 12.3 How satisfied are you with the following ceremonies during the Rio 2016 Paralympic Games?
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| 12.4 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 13 Overall Rio 2016 Experience |
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| 13.1 Rate the overall Paralympic Games Experience during the Rio 2016 Paralympic Games
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| 13.2 If you were dissatisfied/very dissatisfied with one or more areas above, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. | | |
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| 13.3 What suggestions, if any, do you have to improve your Paralympic Games experience? | | |
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| 13.4 Would you like the IPC to contact you regarding the following aspect(s): |
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| 13.5 Please enter your full name and email address:
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| Facebook: | | | | Twitter: | | | | Instagram: | | | | Snapchat: | | | | Others: | | |
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