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  2. 2015
  3. February
  4. R
  5. Reverse Logistics Questionnaire
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Hello:
You are invited to participate in our survey to investigate the financial benefits of Reverse Logistics to manufacturers and distributors of electronic and electrical goods in the UK. It will take approximately 6 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can skip them or withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Ben Osei at 07903812589 or at the email below

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
How would you classify your company?
 
Manufacturer
 
Wholesaler
 
Retailer
 
Distributor
 
Other
 
 
 
 
Which of the following are examples of consumer electronics products your company produce/sell/distribute? Please tick one or more.
 
Refrigerators
 
Cameras
 
Computers and peripherals
 
Home audio and cinema
 
Vacuum Cleaners
 
Mobile phones
 
Portable media players
 
Televisions and projectors
 
Washing Machines
 
Microwaves
 
Tumble Dryers
 
Ovens
 
Other
 
 
 
 
Which channels does your company use to sell products to customers (multiple answers possible)?
 
Manufacturer-owned stores
 
Internet (Online retail)
 
Direct sales
 
Other
 
 
 
 
 
   
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Which of the following types of returns are received by your company? (Multiple answers possible)
 
Warranty returns
 
End of lease or trade-in-returns
 
End of life returns or waste
 
Product recalls
 
Other
 
 
 
 
What percentage (%) of returns is due to product end-of-life? What percentage (%) of returns is due to product defects?
   
 
   
End-of-Life (......%)
   
Defective products (.....%)
   
 
 
Which reverse logistics channels are used by your company to collect returns? (per row multiple answers possible)
Company owned reverse channel 3rd party reverse channel Other channel
Marketing/sales related returns (shortly after sales)
Warranty returns
End of lease or trade-in returns
End of life or returns or waste
Packaging/pallets (product carriers)
Product recalls
 
 
What is/are the final disposition option(s) for the returns that your company/business unit receives? (per row multiple answers possible)
Clean or reuse as is (non-defects) in similar market Repair, refurbish, remanufacture for product reuse Harvest for parts or components reuse Recycle for material reuse Landfill or incinerate Other disposition N/A
Marketing/sales related returns (shortly after sales)
Warranty returns
End of lease or trade-in returns
End of life returns or waste
Product recalls
Other returns
 
 
 
What is the reason behind your involvement in Reverse Logistics? (Multiple answers possible)
 
Regulatory compliance
 
Environmental concerns
 
Added economic benefits
 
Corporate Social responsibility
 
Other
 
 
 
 
When did your company adopt Reverse Logistics?
   
 
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