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Surveys
2016
March
R
Retail Product Survey-Solo Account
Retail Product Survey-Solo Account
0%
Exit Survey
Overall, how satisfied are you with the Access Bank Solo Account?
Extremely Dissatisfied
Dissatisfied
Neutral
Satisfied
Extremely Satisfied
On a scale of 0-10 with 0 (Zero) being Very Unlikely to 10 (Ten) being Very Likely, how willing are you to recommend the Solo Account to Family and Friends?
0 (Very Unlikely)
1
2
3
4
5
6
7
8
9
10 (Very Likely)
Please give reasons for your answer to the question above
What factors motivated you to open the Solo Account in Access Bank
Please State how well you agree or disagree with the following:
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
N/A
The Solo Account meets my Financial needs
The Solo Account is easy to understand & use
The Solo Account Meets my Lifestyle Needs
I enjoy the Exclusive Benefits of the Solo Account
The Interest rate I earn on the Solo Account is competitive
The regular fees/charges I pay on the Solo Account is competitive
The information provided on the Solo Account is Sufficient to enable me make informed decisions on the account
Please indicate any of these features of the Solo Account that are useful to you. (Tick all that apply)?
N500 Opening Balance
Zero Minimum Daily Balance
Discount on first debit card-N500
Internet Banking
Mobile Banking
Telephone Banking
PayWithCapture
Special package for customers that turned 18years
Lodgement of Dividend warrants of up to N100,000 (account payee omly)
What features of the Solo Account would you like the bank to improve on, add to, or remove and why?
Is the Solo Account meeting your Financial and Lifestyle needs? If Yes state how and if No please state which needs are unmet?
Please state the name of the similar product you enjoy in other banks/name of the bank, if any?
Based on your experience so far, do you prefer Access bank's Solo Account over the other bank's similar product you maintain?
Yes
No
Not Applicable
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