Reservationist Service

Dear Customer:

As the manager of American Coach Limousine, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Canisha

Reservations Manager

About how long did you have to wait before speaking to a reservationist?

What was the reservationist name?

Not sure

Did our reservationist......(Select all that apply)

Appear knowledgeable and competent

Handled the call with courtesy and professionalism

Confirm the reservation over the phone

Did the reservationist handle your call proficiently?

Yes

No

Overall, how satisfied are you with the customer service experience?

If your customer service experience was above average, tell us about your experience.