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  1. Surveys
  2. 2014
  3. April
  4. R
  5. renfe
0%
Exit Survey
 
 
Have you ever travelled with renfe?
 
Yes
 
No
 
 

Rank the following factors from 1 to 5 (1 star is the least important and 5 is the most important factor)
that influences your decision when choosing the way of transport for your journeys.
Service quality
Price
Experience
Time
 
 
 
Which type of transport do you think is safest?
 
Plane
 
Car
 
Bus
 
Train
 
 
 
Company renfe is genuinely concerned about safety.
 
Strongly Agree
 
Somewhat Agree
 
Neutral
 
Somewhat Disagree
 
Strongly Disagree
 
 
 
Would you like an increase of security in the train station in order to avoid potential terrorist attack even if the check in will take longer?
 
Yes
 
No
 
 
 
How often do you typically travel with renfe?
 
Once a year
 
Daily
 
Weekly
 
Once a month
 
Every 2-3 months
 
2-3 times a year less often
 
Do not use
 
 
 
Overall, how satisfied were you with your travel with renfe?
 
Not at all satisfied
 
Somewhat Satisfied
 
Satisfied
 
Very Satisfied
 
Delighted
 
I have never travelled with renfe
 
 
 
Have you ever contacted customer service?
 
Yes
 
No
 
 
 
If you contacted renfe customer service, have all problems been resolved to your complete satisfaction?
 
Yes, by the company or its representatives.
 
Yes, by me or someone outside the company
 
 No, the problem was not resolved
 
 
 
What is your age?
 
13-17
 
18-25
 
26-34
 
35-54
 
55-64
 
65 or over