Recharge channel

Hello:
My name is___________ and I'm calling from ISON, a market research company located in Dar es salaam. We are currently doing a survey to understand different channels used by customers to recharge their SIM. Kindly please allow me some minutes to ask you some questions regarding this survey.

I Agree

Name

Phone number

Call status

Successful

Number busy

Number not reachable

Number do not exist

Recharge group called

Scratch voucher

Tigo Rusha (EPIN)

Tigo Pesa (self top up)

How often do you recharge your SIM?

Which recharge channel do you prefer to use?

Tigo Pesa (self top up)

Tigo rusha (EPIN)

Scratch voucher

Why do you prefer using this channel for recharge?

It is the easiest method

It is the most affordable

It is reliable

Other

Do you use more than one recharge channel for your SIM?

Yes

No

Why do you use more than one recharge channel?

In case I don't have solid cash I must use Tigo pesa

In case I have solid cash I must buy scratch voucher

To save me from scratching vouchers

When I need a faster reload i useTigo rusha

If I'm in a remote area I can use Tigo pesa reload

Other