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Exit Survey
 
 
Hello:

You are invited to participate in Assurance Financial's Real Estate Agent Satisfaction Survey. While we pride ourselves on our excellent customer service and knowledgeable sales force, we are always looking for ways to improve. In order to do so, we need your input.

The survey will take approximately two minutes to complete. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your business and feedback. Please start with the survey now by clicking on the Continue button below.
 
 
 
Did the loan officer keep you informed?
 
Yes
 
No
 
 
 
Was the loan officer easily accessible?
 
Yes
 
No
 
 
 
Did the loan officer meet the timeline expectations as communicated?
 
Yes
 
No
 
 
 
Were there any unexpected surprises? If so, please explain.
   
 
 
 
Do you feel the loan officer used good communication skills throughout the process?
 
Yes
 
No
 
 
 
Would you recommend the loan officer to your clients?
 
Yes
 
No
 
 
 
If you were satisfied and would like to refer another real estate agent or client, please provide their contact info below.
   
 
 
 
Any additional thoughts or comments?
   
 
 
 
If you would like any of your comments or concerns addressed, please provide your name and contact information.