RBS1 | QuestionPro

10. How would you describe the coordination and cooperation among divisions in RBS?

11. How would you rate the divisional autonomy of GTS Bank Unit? (5-high, 1-low)

12. How would you rate the financial performance of GTS Bank Unit? (5-high, 1-low)

13. What are the key changes you have observed in how your clients approach banking services in response to the global financial crisis and recession?

14. How the regulatory requirements that evolved from recent financial crisis affect your financial performance?

15. Do you think that pricing for GTC services in recent years dropped? Elaborate your answer, please.

16. Which disruptive forces will most impact the global transaction services in the next 2 to 5 years? (Select all that apply)

17. What do you think are the top three emerging changes in clients behavior that will impact your business over the next 1–3 years?

18. What are the top three success factors that differentiate RBS GTS Business Unit from the competition in the eyes of your clients?

19. Which of the following exploratory innovation aspects apply to your business unit?

Our unit accepts demands that go beyond existing products and services

We invent new products and services

We experiment with new products and services in our local market

We commercialize products and services that are completely new to our unit

We frequently utilize new opportunities in new markets