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PLEASE TAKE A MOMENT TO RATE OUR SERVICE


The ServiceOntario online customer satisfaction survey will take just a few moments of your time and will help us improve the service we provide.


Before we start, please note that the information we’re collecting is for research purposes only.

No-one will be identified in any report resulting from this study.
If you have a comment, had a problem with the service, or would like to ask a question, check the box at the bottom of the page to complete the appropriate form.

Great, let’s get started.
 
 
 
* 1. How satisfied were you overall with the service you received online?
 
Very Dissatisfied
 
Not Satisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
HOW MUCH DO YOU AGREE OR DISAGREE WITH EACH OF THE FOLLOWING STATEMENTS:
* 2. It was easy to find what you were looking for.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
* 3. You found all the information you needed.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
* 4. It was easy to move around the website.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
* 5. The website was visually appealing.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
* 6. Did you get what you needed in the end?
 
Yes
 
No
 
I got part of what I needed
 
 
7. What did you like the most about the service?
   
 
 
8.     What did you like least about the service?
   
 
 
9. How would you recommend that we improve this service?
   
 
 
* How did you first hear about us?
 
ServiceOntario website
 
ServiceOntario Centre
 
Another website
 
Search Engine
 
Radio
 
Ad in newspaper
 
Pamphlet/Flyer
 
Other
 
 
 
* Which product(s) did you use? 
 
Online Driver’s Licence Renewal
 
Licence Plate Sticker
 
Personalized Licence Plate,
 
Used Vehicle Information Package
 
Driver Abstract, Vehicle Abstract

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