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Surveys
2010
August
Q
QuestionPro : Tours Customer Satisfaction
QuestionPro : Tours Customer Satisfaction
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How would you rate your overall level of satisfaction with us?
Highly dissatisfied
Somewhat dissatisfied
Neutral
Somewhat satisfied
Highly satisfied
Comment:
Who was your tour guide?
{TOUR GUIDE 1}
{TOUR GUIDE 2}
{TOUR GUIDE 3}
{TOUR GUIDE 4}
Please rate the following aspects of your experience in booking and taking the tour.
Highly dissatisfied
Somewhat dissatisfied
Neutral
Somewhat satisfied
Highly satisfied
Your tour guide
Experience with the ticket booth staff
Entertainment value of the tour
Comment:
How much information did you learn from the tour?
I learned absolutely nothing
I expected to learn more, but I learned some
I got a great general overview of the city
I learned a lot of interesting facts and history
Would you tour with us again?
Yes, I will tour again this year
Yes, I will tour again in the next few years
Yes, I will tour next time I have friends/family in town
No, I do not want to tour with you again
Comment:
How likely is it that you would recommend us to a friend or colleague?
Very unlikely
Somewhat unlikely
Neutral
Somewhat likely
Very likely
Where did you hear about us? Select all that apply.
A friend or family member told me about you
A hotel recommended you
I picked up a brochure
I found it online
I saw it in a magazine
I heard it on the radio
Other
Was your tour on a weekend or a weekday?
Weekday
Weekend
Please share any suggestions for improvement.
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