QuestionPro : Support/Customer Service Call Follow

You are invited to participate in this survey.It will take approximately 3 mins to complete the questionnaire.Your participation in this study is completely voluntary and the data gathered would be analysed to make necessary amends for better services. Thank you very much for your time and support. Hoping to serve you better in future.

How satisfied were you with our customer support?

Very satisfied

Somewhat satisfied

Neutral

dis-sastisfied

How satisfied were you with how the support advisor resolved your problem?

Very satisfied

Somewhat satisfied

Neutral

dissatisfied

If your problem was not resolved, did our advisor offer to follow-up after the call?

Yes

No

Please rate our customer service representative on the following attributes.

How long did you have to wait on the telephone before the customer support representative was available?

Less than 1 minute

1 to less than 5 minutes

5 minutes or over

How long did it take for customer support to resolve your problem?

Few minutes

Few hours

1 or more days

Problem did not get resolved

How many times did you contact customer support before your problem was resolved?

Once

Twice

More than two times

Problem is still unresolved

Do you have any suggestions for improvement?

How was the over all experience with our adviser, in terms of communication?

bad

good

excellent