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  5. QuestionPro : Supplier Service Evaluation Template
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Please rate the performance of your (Company) Customer Service Representative:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Ability to solve problems
Understanding of my needs
Responsiveness
Professionalism
Courtesy
Friendliness
Presentation of new products and packages
 
 
 
How do you place your orders through?
 
Customer Service Representative
 
Sales Representative
 
On-line computer order system
 
Other
 
 
 
Please rate the service performance of (Company) compared with your next largest supplier in each of the service areas listed.
Much Worse Worse Same Better Much Better
Timeliness of deliveries
Delivery day schedule
Condition of delivered product
Breakage
Stock rotation
Accuracy of order fill
Back order fulfillment
Handling your phone orders
Phone answered immediately -- available lines
Accuracy of invoices
Much Worse Worse Same Better Much Better
Ability to fill orders completely
Overall rating of the company
Appearance of company personnel and vehicles
Professionalism of the driver
Frequency of sales calls
Promotional effectiveness
Display effectiveness
Discounting policies
Clarity of price list information
 
 
 
What can your (Company) service representative do to serve you better?
   
 
 
 
Do you usually pick up your orders?
 
Yes
 
No
 
 
 
If "Yes," are you treated courteously at the loading platform?
 
Yes
 
No
 
 
 
Are you served promptly?
 
Yes
 
No
 
 
 
What can the (Company) loading platform crew do to serve you better?
   
 
 
 
Who is your (Company) salesperson?
   
 
 
 
Would you like to see your (Company) sales representative more or less often?
 
More often
 
About the same
 
Less often
 
 
 
What can your (Company) sales representative do to serve you better?
   
 
 
 
Approximately what is the total annual purchase of all (type of products) from all your suppliers?
 
Under $50,000
 
$50,000 - $100,000
 
$100,000 - $200,000
 
$200,000 - $500,000
 
$500,000 - $1,000,000
 
$1,000,000 - $2,000,000
 
Over $2,000,000
 
 
 
What percentage of your total annual (product) purchases go to (Company)?
   
 
 
 
Do you think (Company's) overall performance has been improved compared to last year at this time?
 
Greatly improved
 
Improved
 
Somewhat improved
 
Same as last year
 
Somewhat declined
 
Declined
 
Greatly declined
 
 
 
If you could change or improve just one thing about (Company) what would it be?
   
 
 
 
Thank you for taking the time to complete this survey.