QuestionPro : SMEs adoption of integrated e-commer

You are invited to participate in the survey: SMEs adoption of integrated e-commerce. It will take approximately 5 minutes to complete the questionnaire.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Zhang Ye at 024 7657 2572-30804 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Definition of e-commerce:

Your business sells products and services online. A member of your staff
manually transfers orders from the e-commerce system to your business
management or accounting systems.

The e-commerce and business management or accounting systems are not
technically joined together and operate as separate systems.

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Definition of integrated e-commerce:

Your business sells products and services online. Orders from the e-commerce
system are automatically transferred to your business management or
accounting systems in real time.

The e-commerce and business management or accounting systems are technically
joined together and operate as a single system

* 1.Has your company previously adopted:

Electronic-commerce

Integrated e-commerce

No electronic commerce technologies

* 2. What factors influence your choice when choosing integrated e-commerce solutions?

Budget

Complexity of the solutions

Time needed to implement it

Legacy systems

Others(please specify in the box below)

3. How long did it take to implement it?

Less than six months

Less than one year

Less than two years

Longer than two years

* 4. What benefits or improvements does your company gain after adopting integrated e-commerce?

Faster response time

Improved efficiency

Improved accuracy

Reduced cost

Improved customer service

Enhanced capacity

No improvements or benefits

Other(please specify in the box below)

* 5. What disadvantages or problems do you find when using integrated e-commerce?

High cost

Complexity

Not flexible

Difficulties in maintenance and upgrading

Others(please specify in the box below)

* 6. What factors do you think are important for the successful adoption of integrated e-commerce?

* 7. Does your company plan to adopt integrated e-commerce?

Yes

* 8. What does your company want to achieve by adopting integrated e-commerce?

Faster response time

Improving efficiency

Improving accuracy

Reducing cost

Improving customer service

Enhancing capacity

Other (please specify in the box below)

* 9. Is there any difficulties or barriers when choosing or adopting integration solutions?

Too expensive

Too Complicated

Lack of IT skills

Cost too much time

Difficult to choose suitable solution or vendor

Others(please specify in the box below)

* 10. Why doesn’t your company plan to adopt integrated e-commerce?

Not necessary

Too expensive

Having little knowledge about integrated e-commerce

Lack of IT skills

Too complicated

Difficult to choose integration solutions or vendor

Lack of security

Others(please specify in the box below)

* 11. Would you like to receive the survey results by email?

Yes