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 Change Management Survey Questionnaire

This questionnaire is conducted the OCM Team.  This is focused primarily on the way in which the change affecting people during the project implementation.



There are 12 questions in this survey and it will take no longer than 10 minutes to complete the questionnaire.



Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Please make your answer by selecting the neccesary box or button, or entering an answer in the text box, where applicable. If you have questions at any time about the survey or the procedures, you may contact the OCM by email at the email address specified below each question.


Thank you very much for your time and support. Please note questions with red asterisk require an answer to be given. Please start with the survey now by clicking on the Continue button below.

 
 
 
1. What is your Job Title? (please select as applicable)
*  
 
Mid-Market Engagement
 
Partner Engagement
 
Regional Business Manager
 
Partner Programs
 
Partner Incubation
 
Express Campaigns
 
Other (please specify)
 
 
2. How long have you been working at CKL?
*  
 
3 - 5 Months
 
6 - 11 Months
 
12 + Months
 
3. What is your current job status?
*  
 
Full Time Employee (FTE)
 
Contractor (i-)
 
Vendor (v-)
 
Other (please specify)
 
 
4. Are you familiar with the term of Change Management in how it relates change affecting people?
* If the answer is "No" please click the help icon
 
Yes
 
No
 
5. Which of these statements best applies to how change is managed at Microsoft UK?
*  
 
CKL exists in a state of rapid and continuous change
 
CKL evolves through long periods of stability with short bursts of fundamental change
 
Departments within CKL deal with change incrementally and separately
 
CKL is constantly undergoing small changes
 
Other (please specify)
 
 
6. Please select how applicable each of these statements are in describing the management of change affecting your job role?
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* There are delays in the timescales that are set in the change project
* There are long periods of planning before the change is delivered
* There are logical reasons for change which are visible and the goals are transparent
* Project teams have sometimes a lack of consequence and consistency in regards to the change
* Change is expected without being linked to incentives
* Those concerned with the outcome of the change project take part in planning
* The process of implementation for the change is flexible and reactive
* Involvement in the change project before delivery takes place
* Good ideas for change are hidden and used for personal agendas
* Conflicts within the change are looked for and try to be solved
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* The implementation of the change within your role is managed solely by MSUK
* Change projects create resistance which has to be broken
* Communications about the change are timely and relevant
* The project lead for the change is known and project champions aid the planning and implementation
* Training is inadequate leaving unanswered questions about the change
* Communication about the change is limited to only those directly concerned with the project
 
 
7. Which of these statements best describes the CKL project?
*  
 
The Siebel 4.0-2 project is managed within a set timeframe with clear objectives and methods that were communicated in advance, and managed in a controlled way
 
The CKL Project is a dynamic project which changes in timescales and deliverables. It has focus on contingency which appreciates the complexity of issues
 
The project is a combination of the above two statements but not necessarily in equal proportion
 
Other (please specify)
 
 
8. Which of the below statements best applies to how you feel the project is managed?
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* Conflicts within the implementation are avoided
* Training is frequently given with supporting materials creating confidence with the system and the processes
* Key implementation personnel are chosen, put in charge and left unchanged
* Once the implementation has taken place, user involvement in the project begins
* Ideas are openly communicated and encouraged within the implementation
* Each release begins with no anticipated planning
* There are predetermined guidelines for how the system implementation is to be managed and these are followed
* The reasons for change are unclear and there are different views of the goals of the implementation
* The Corporate Headquarters and EMEA direct the implementation of the CRM system with MSUK having no control
* Communications about the implementation are not given in advance and not relevant
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* Wide timescales for the implementation deliverables are set and goals and are met
* The CRM strategy, system design and processes are determined completely outside of MSUK’s control
* Implementation leadership is unclear and CRM champions are not utilised effectively
* Implementation communications are open and readily available
* The direction of the implementation is influenced by resistance
* Incentives are linked with the implementation to aid the process of change
 
9. Please rank these requirements about change in order of importance to you, from 1 to 9.
* (1 = most important; 9 = least important)
Being able to take ownership and influence details of the change
Having assistance from the project owners, project infrastructure, training specialist to create a supportive environment
Awareness of who is ultimately responsible for the project
Appreciation of how the change will take place and be effectively communicated
Feeling that everyone is focused on the same goals and objectives
Recognise the project is being implemented by people with the necessary core skills in a clearly defined and tracked manner
Conscious that key individuals are involved in the project
Understanding why change is happening and why it is necessary
Knowing the project recognises organisation wide dependencies and gives caution to people, process and infrastructure
 
 
 
 
   
 
 
For clarification please click the help icon
   
 
12. Have you participated in a Customer Relationship Management (CRM) implementation prior to Siebel 4.0-2?
*  
 
Yes
 
No