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Surveys
2017
July
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
0%
Exit Survey
How long have you been a member of our gym?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How often do you use our services?
Don't Use
Daily
Weekly
Monthly
{Exercise Machines}
{Cardio Equipment}
{Group Fitness Classes}
{Personal Training}
{Kid's Club}
Where did you first hear about our gym?
Web Search
Friend of Family
Radio Ad
T.V. Ad
Billboard
Postal Ad
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
How do we rate in comparison to other gyms that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
What is your gender?
Male
Female
Prefer not to answer
What is your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
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