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Surveys
2017
June
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
BUS1105 Customer Relations & S Survey
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How long have you been purchasing our services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
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Where do you purchase our services?
In our store
Online
Telephone order/catalogue
Through an agent
Through a wholesaler
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How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
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Customer service experience
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On-time delivery of service
*
Professionalism
*
Purchase experience
*
Quality of service
*
Understanding of customers' needs
*
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
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How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
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Do you have any suggestions for improvement?
Row 2
Row 3
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Did We Provide Efficient Service?
Yes
Maybe
No
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Did We Answer All Your Questions In A Correct And Timely Manner?
Yes
Maybe
No
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