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Surveys
2014
August
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
Huon Aquaculture Customer Satisfaction Survey Aug 2014
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How long have you been purchasing Huon Salmon?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How often do you purchase our products?
Once a week
twice a week
three times a week
four times a week
everyday
HOG
Value Added
Reserve Selection
Where do you purchase our services?
Online
Through a dealer
Through a wholesaler
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes - detailed?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
Contact methods
Communication of issues (changes in size / availability etc)
Timeliness of paperwork (invoices / packing slips)
Communication on pricing
Supplying as communicated / order fulfilment
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
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