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  1. Surveys
  2. 2014
  3. August
  4. Q
  5. QuestionPro : Services Provided to Consumers
0%
Exit Survey
 
 
How long have you been purchasing our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use our services?
Don't Use Weekly Monthly Quarterly
Job Estimates
Rodent Removal
Vapor Barrier Treatment
Exclusions
 
 
 
How did you initially hear about our services?
 
Promotional Signage
 
Online
 
Through a pest control dealer
 
Through a pest control agent
 
Customer Referral
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in cost comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Upon discovery of an intruder or intruder access how important is COST when it comes to having the job completed properly and in a timely manner?
 
Extremely Important
 
Fairly Important
 
Doesn't Matter
 
Little Importance as long as the issue is resolved
 
Not Important at all
 
Other
 
 
 
 
If you are likely to continue using our services what is the primary reason why?
 
Efficiency
 
Professionalism
 
Knowledgeable staff
 
Cost
 
Warranty Guarantee
 
Will not continue to use
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
Which of the following categories best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer