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  1. Surveys
  2. 2014
  3. July
  4. Q
  5. QuestionPro : Services Provided to Consumers
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How long have you been purchasing similar services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use these services?
Don't Use Daily Weekly Monthly Quarterly N/A
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Where did you source your childcare services?
 
Online
 
Telephone directory
 
Through a family or friend
 
Through an agent
 
Through a school
 
Other
 
 
 
 
How would you rate your overall level of satisfaction?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How does your care provider rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Reliability
Professionalism
Affordability
Quality of service(care)
Understanding of customers' needs
Interaction with child
 
 
 
How does your current care provide rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
Other
 
 
 
 
How likely are you to continue using your current services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
Other
 
 
 
 
* Do you have any additional needs of your child care service provider?
   
 
 
 
* What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
* What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
* What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed, looking for work
 
Unemployed, not looking for work
 
Student
 
Retired
 
Homemaker
 
Military
 
Prefer not to answer
 
Other
 
 
 
 
* Which of the following categories best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer
 
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